Service Coordinator

Hocon Gas; Waterbury (CT); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account (HSA) & Flexibl

401(k) with company match

Paid holidays and paid time off

Company-paid life/AD&D insurance

Long-term disability coverage

Employee Assistance Program (EAP)

Optional supplemental life and short‑/

Job summary

The Service Coordinator role at Dassel's Energy in Waterbury, CT focuses on turning demand into efficient routes for propane deliveries. You’ll coordinate residential, commercial, industrial, and agricultural orders with drivers, customer service, sales, and operations to keep deliveries on time and safe.

You’ll monitor real-time routes, update customers on ETAs, and ensure accurate dispatch records while maintaining compliance with safety standards and company policies.

Qualifications

• Must have strong communication with drivers and internal teams.
• Ability to manage multiple deliveries and priorities accurately.
• Familiarity with dispatch software and Microsoft Office tools.

Responsibilities

• Coordinate propane deliveries for residential, commercial, industrial and agricultural customers; translate demand into executable routes for drivers.
• Work closely with drivers, customer service, sales, and operations to keep deliveries moving smoothly.
• Ensure real-time delivery visibility and accurate dispatch records; adhere to safety and regulatory requirements.

Skills

Communication skills

Attention to detail

Organizational skills

Team collaboration

Tools

Dispatch software

Microsoft Office

Job description

Every propane delivery keeps a home warm, a farm running, or a business operating without interruption. As a Service Coordinator at Dassel's Energy, you’ll be the nerve center that turns planning into dependability—making sure drivers, routes, and customers stay aligned so service happens safely, efficiently, and on time. Your decisions directly impact customer trust and day‑to‑day operational reliability across multiple states.

What You’ll Do

You’ll coordinate propane deliveries for residential, commercial, industrial, and agricultural customers, translating demand into clear, executable routes for drivers. This role works closely with drivers, customer service, sales, and operations to keep deliveries moving smoothly—even when weather, demand spikes, or last‑minute changes arise.

Success in this role means drivers leave each morning with optimized routes, customers know when to expect service, and operational data is accurate enough to spot issues before they become problems.

What You’ll Actually Do in Your First 30 Days

• Learn the dispatch software, delivery workflows, and safety protocols while shadowing experienced dispatchers
• Begin scheduling and adjusting delivery routes for a defined territory with oversight
• Communicate directly with drivers to handle routine updates, delays, and route changes
• Work with customer service to resolve delivery questions and document outcomes accurately

What Success Looks Like in 90 Days

• Independently manage daily dispatch for assigned routes with minimal escalations
• Optimize delivery schedules to reduce missed stops, re-routes, and overtime
• Maintain real-time delivery visibility and accurate dispatch records
• Consistently follow safety and regulatory requirements without reminders

Must Have

• Prior experience dispatching deliveries or coordinating routes in a regulated logistics or fuel environment
• Working knowledge of fuel distribution safety requirements and compliance standards
• Ability to manage multiple delivery priorities at once without losing accuracy
• Comfort working daily with dispatch software and Microsoft Office tools
• Clear, direct communication skills with drivers and internal teams

Nice to Have

• Experience in propane, fuel, or energy distribution
• Familiarity with optimizing routes using delivery performance data
• Prior collaboration with customer service or operations teams
• Experience supporting both rural and metropolitan delivery areas

Pay: $23-28 per hour (based on experience)

Benefits include:

• Medical, dental, and vision insurance options
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• 401(k) with company match
• Paid holidays and paid time off
• Company-paid $50,000 life/AD&D insurance
• Long-term disability coverage
• Employee Assistance Program (EAP)
• Optional supplemental life and short-term disability coverage

Our Culture

We believe people do their best work when they’re supported, respected, and trusted to do the job right. Our teams value safety, accountability, and showing up for one another because that’s how we show up for our customers.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.