Service Coordinator

Project Homeless Connect; San Francisco (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

A nonprofit organization in San Francisco is seeking a Service Coordinator to join their team. This role involves coordinating services, supporting participants, and building relationships with community partners. Ideal candidates should have experience working with marginalized populations and be proficient in relevant software tools. PHC values diversity and is committed to providing compassionate care to those in need.

Qualifications

• Experience working with unhoused or marginalized populations.
• Proficient in managing multiple priorities in a fast-paced environment.
• Valid driver's license required.

Responsibilities

• Coordinate Drop-In and Off-Site service days.
• Connect individuals to housing, health, and social services.
• Build relationships with service partners.

Skills

Interpersonal and communication skills

Organizational skills

Knowledge of harm reduction

Bilingual (English and Spanish, Cantonese, or Mandarin)

Tools

Microsoft Office

Salesforce

Google Docs

Job description

About Project Homeless Connect (PHC): Project Homeless Connect is a legacy nonprofit dedicated to connecting San Franciscans experiencing homelessness with the care and resources they need to move forward. Through our Community Day of Service events and Everyday Connect (EDC) programs, we serve over 8,000 individuals annually offering dignity, compassion, and direct access to essential services.

Position Overview

PHC is seeking a Service Coordinator to join our dynamic EDC Services Team. This role is ideal for someone who is client-centered, adaptable, and passionate about social justice. The Service Coordinator will play a key role in coordinating services, building relationships with community partners, and supporting participants through both on-site and off-site programming.

You’ll work closely with the EDC Manager and fellow team members to ensure high-quality service delivery, while also helping shape program improvements that increase impact and efficiency.

Key Responsibilities

Program Coordination & Direct Service

• Serve as lead coordinator for Drop-In and Off-Site service days
• Provide trauma-informed, dignified support to participants
• Connect individuals to housing, health, and social services
• Maintain accurate documentation in Salesforce
• Support participants in accessing financial assistance through the Community Partner
• Collaborate on behavior plans and crisis intervention strategies
• Participate in outreach walks

Partner & Community Engagement

• Build and maintain relationships with service partners
• Coordinate logistics for weekly/monthly service access points and Community Days
• Represent PHC at community events and networking opportunities
• Support fundraising and outreach efforts for service programs

Administrative & Agency Support

• Attend staff meetings, trainings, and retreats
• Submit monthly reports and maintain desk manuals
• Respond to inquiries via PHC’s Resource Line
• Assist with volunteer coordination and special events
• Contribute to a safe, inclusive, and collaborative work culture

Qualifications

• Experience working with unhoused or marginalized populations
• Strong interpersonal and communication skills
• Knowledge of harm reduction, trauma-informed care, and motivational interviewing
• Highly organized and able to manage multiple priorities
• Comfortable in fast-paced, time-sensitive environments
• Proficient in Microsoft Office, Outlook, and Google Docs
• Bilingual in English and Spanish, Cantonese, or Mandarin (strongly preferred)
• Valid driver’s license required

Physical Requirements

• Ability to lift up to 50 lbs. and navigate stairs
• Comfortable sitting, standing, and typing for extended periods
• Visual acuity for data entry and documentation

PHC is an equal opportunity employer and actively seeks to recruit a diverse workforce. We believe every person deserves compassion and dignity—and we’re building a team that reflects those values.

Ready to make a difference? Apply now and help us build PHC 2.0—a more resilient, responsive, and inclusive model of care for San Francisco.