Service Coordinator

Spectrum; Saint Petersburg (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Spectrum is seeking a dedicated coordinator to manage site surveys and project status for coax and fiber deployments. You will support permitting, track permit progress, and ensure timely referrals while updating construction tools with current notes.

The role requires strong data interpretation, independent work capability, and adherence to regulations. A high school diploma is required, with additional project administration coursework preferred.

Qualifications

• Reading, writing, speaking English fluently.
• Ability to analyze and interpret data.
• Ability to work independently and manage multiple projects.

Responsibilities

• Coordinate and update site surveys and project status for coax and fiber projects.
• Support permitting processes as subject matter expert in Permit Master role.
• Monitor permits, coordinate aging surveys, schedule referrals.
• Update project status in management tools and report via updates.
• Adhere to local, state, and federal regulations; follow company policy.
• Perform other duties as requested by supervisor.

Skills

English proficiency

Data analysis

Independent worker

Multitasking

Decision making under pressure

Prioritization

Computer skills

Office software

Communication skills

Adaptability

Education

High School Diploma or equivalent

Continuing education in project administration

Tools

Microsoft Office

Excel

Job description

JOB SUMMARY

Under moderate supervision, coordinate, track and update site surveys and construction project status for residential and commercial coax and fiber projects.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Support Construction in the permitting process, often as a subject matter expert, in the Permit Master role.
• Know the status of and report on permits for the supported area.
• Coordinate and track aging surveys.
• Ensure construction referrals are scheduled and completed timely.
• Respond, route and track requests and updates on construction projects for residential and commercial fiber and coax projects.
• Ensure construction management tools are updated with correct project status and current notes.
• Monitor and report on required pole transfer activity.
• Adhere to industry specific local, state, and federal regulations, as applicable.
• Know, understand and follow company policy.
• Perform other duties requested by supervisor.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Ability to analyze and interpret data
• Ability to work independently
• Ability to handle multiple projects and tasks within established timelines
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to make decisions and solve problems while working under pressure
• Ability to prioritize and organize effectively
• Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer
• Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
• Knowledge and ability to use the following office equipment computer, telephone, copier, fax, calculator, and stapler
• Knowledge of company products and services

Required Education

• High School Diploma or equivalent work experience
• Continuing education coursework in project administration or equivalent experience

Required Related Work Experience and Number of Years

• Demonstrated communication skills - 2+
• Project Coordination - 2+
• Computer programs (i.e. Microsoft office) and other industry related software

PREFERRED QUALIFICATIONS

Preferred Education

Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

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