Service Coordinator

The JPI Group/JNDouglas; Philadelphia (Philadelphia County); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Sign-on bonus

Flexible work options

Job summary

The JPI Group/JNDouglas is seeking a Service Coordinator to assist Medicaid participants with obtaining long-term services and supports. You will perform face-to-face assessments to identify, evaluate, coordinate, and manage each participant's needs, including physical and behavioral health, social services, and telephonic follow-up.

You will coordinate LTSS, lead the PCPS delivery, inform on assessments and service options, and support rights, appeals, and eligibility processes.

Qualifications

• Bachelor’s Degree in social work, psychology, or related field preferred.
• 3+ years of social service or related healthcare experience required.
• Experience delivering face-to-face needs assessments and monitoring services.
• Knowledge of home- and community-based service systems and service access.

Responsibilities

• Identify and coordinate LTSS and other services for participants.
• Lead participant-centered planning and service delivery (PCPS).
• Inform participants about needs assessments, PCSP, and service options.
• Explain rights and assist with complaints, grievances, and hearings.
• Gather information on preferences, strengths, and goals for PCSP.
• Reevaluate level of care annually or as needed.
• Help participants maintain eligibility through required activities.

Skills

MS Office

Excel

HIPAA compliance

Education

Bachelor’s Degree in social work, psychology, or related field

Job description

Job Brief: Service Coordinator

Description:

Work Arrangement:

• Qualified candidates must be able to travel to Chester, Bucks, Montgomery, Delaware, and Philadelphia counties in PA.
• Must be able to travel up to 75% in the community
• Monday thru Friday 8:30 AM - 5 PM EST

Sign-On Bonus Available:

Eligible Service Coordinators may receive a $3,000 sign-on bonus, paid in two installments after hire. This bonus is available to eligible external candidates only.

For roles that are 100% remote or hybrid, you must have access to a reliable high-speed internet connection to support daily job responsibilities. A minimum bandwidth of 50 Mbps download and 5 Mbps upload is required. Those fully remote associates residing in states where service is required by contract, law, or regulation will be allowed to submit for reimbursement.

Role Overview

As a Service Coordinator, you will assist participants who qualify for Medicaid in obtaining the long-term services and support they need. You will contribute to the care coordination process by performing face-to-face assessments to identify, evaluate, coordinate, and manage participant's needs, including physical health, behavioral health, social services, and long-term services and support, as well as telephonic follow-up.

Responsibilities

• Identify, coordinate, and assist participants in accessing needed LTSS services and other Covered Services, as well as non-covered medical, social, housing, educational, and other services and supports
• Lead the participant-centered planning and service (PCPS) delivery process and oversee its implementation
• Inform participants about available required needs assessments, the PCSP process, service alternatives, and service delivery options
• Informs participants of their rights and assists with the complaint, grievance, and DHS Fair Hearing process
• Collect additional necessary information, including participant preferences, strengths, and goals, to inform the development of the PCSP
• Conducts reevaluation of level of care annually or more frequently as needed.
• Works with the participant to complete activities necessary to maintain eligibility

Education and Experience

• Bachelor’s Degree in social work, psychology, or related field is preferred
• 3+ years of social service (in lieu of a Bachelor’s degree) or related healthcare experience that required the following:
• Working with people who need personal care services,
• Conducting face to face visits in the home or nursing facility focused on needs assessments and monitoring delivery of services
• Knowledge of the home and community-based service system and how to access/arrange for services
• Maintaining contact and relationships with healthcare professionals on a regular cadence, providing consistent and timely feedback to members' needs and requests.
• 1 to 3 years of Case management experience

Licensure

• Valid and current driver’s license with at least 6 months of a clean driving record.
• Active auto insurance

Skills & Abilities

• Must be computer proficient and have a working knowledge of MS Office specifically Excel
• High speed internet
• Dedicated home workspace free from distractions and conducive to HIPAA and Government compliance regulations

Our Comprehensive Benefits Package

• Flexible work solutions, including remote options and hybrid work schedules
• Competitive pay
• Paid time off, including holidays and volunteer events
• Health insurance coverage for you and your dependents on Day 1
• 401(k) Tuition reimbursement
• and more.