Service Coordinator

The JPI Group/JNDouglas; Philadelphia (Philadelphia County); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Sign-on bonus

Flexible work solutions (remote/hybrid

Health insurance Day 1

401(k)

Job summary

The JPI Group/JNDouglas is seeking a Service Coordinator to assist Medicaid participants in obtaining long-term services and supports. You will perform-face-to-face assessments, coordinate care, and follow up by phone to ensure needs are met.

Responsibilities include leading PCPS, informing participants about assessments and options, and ensuring eligibility. Travel up to 75% across PA counties is required; a sign-on bonus of $3,000 is available to eligible external candidates.

Qualifications

• Bachelor’s Degree preferred in social work, psychology, or related field.
• 3+ years of social service or healthcare experience.
• 1–3 years of case management experience.
• Valid driver’s license with a clean driving record (minimum 6 months).
• Active auto insurance.

Responsibilities

• Identify and coordinate LTSS and other needed services for participants.
• Lead the participant-centered planning and service delivery process.
• Inform participants about needs assessments, PCSP, options, and service alternatives.
• Assist with rights, complaints, grievances, and fair hearing processes.
• Gather information on participant preferences, goals, and strengths to inform PCSP.
• Conduct annual or more frequent reevaluations of level of care.

Skills

Computer proficiency

MS Office

High speed Internet

Education

Bachelor’s Degree in social work/psychology/related field

Tools

MS Office (Excel)

Job description

Job Brief: Service Coordinator

Description:

Work Arrangement:

• Qualified candidates must be able to travel to Chester, Bucks, Montgomery, Delaware, and Philadelphia counties in PA.
• Must be able to travel up to 75% in the community
• Monday thru Friday 8:30 AM - 5 PM EST

Sign-On Bonus Available:

Eligible Service Coordinators may receive a $3,000 sign-on bonus, paid in two installments after hire. This bonus is available to eligible external candidates only.

For roles that are 100% remote or hybrid, you must have access to a reliable high-speed internet connection to support daily job responsibilities. A minimum bandwidth of 50 Mbps download and 5 Mbps upload is required. Those fully remote associates residing in states where service is required by contract, law, or regulation will be allowed to submit for reimbursement.

Role Overview

As a Service Coordinator, you will assist participants who qualify for Medicaid in obtaining the long-term services and support they need. You will contribute to the care coordination process by performing face-to-face assessments to identify, evaluate, coordinate, and manage participant's needs, including physical health, behavioral health, social services, and long-term services and support, as well as telephonic follow-up.

Responsibilities

• Identify, coordinate, and assist participants in accessing needed LTSS services and other Covered Services, as well as non-covered medical, social, housing, educational, and other services and supports
• Lead the participant-centered planning and service (PCPS) delivery process and oversee its implementation
• Inform participants about available required needs assessments, the PCSP process, service alternatives, and service delivery options
• Informs participants of their rights and assists with the complaint, grievance, and DHS Fair Hearing process
• Collect additional necessary information, including participant preferences, strengths, and goals, to inform the development of the PCSP
• Conducts reevaluation of level of care annually or more frequently as needed.
• Works with the participant to complete activities necessary to maintain eligibility

Education and Experience

• Bachelor’s Degree in social work, psychology, or related field is preferred
• 3+ years of social service (in lieu of a Bachelor’s degree) or related healthcare experience that required the following:
• Working with people who need personal care services,
• Conducting face to face visits in the home or nursing facility focused on needs assessments and monitoring delivery of services
• Knowledge of the home and community-based service system and how to access/arrange for services
• Maintaining contact and relationships with healthcare professionals on a regular cadence, providing consistent and timely feedback to members' needs and requests.
• 1 to 3 years of Case management experience

Licensure

• Valid and current driver’s license with at least 6 months of a clean driving record.
• Active auto insurance

Skills & Abilities

• Must be computer proficient and have a working knowledge of MS Office specifically Excel
• High speed internet
• Dedicated home workspace free from distractions and conducive to HIPAA and Government compliance regulations

Our Comprehensive Benefits Package

• Flexible work solutions, including remote options and hybrid work schedules
• Competitive pay
• Paid time off, including holidays and volunteer events
• Health insurance coverage for you and your dependents on Day 1
• 401(k) Tuition reimbursement
• and more.