Service Coordinator

PacifiCorp; Park City (UT); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with match

PTO and paid leave

Job summary

PacifiCorp seeks a Service Coordinator to act as the vital link between customers and field teams, coordinating service requests, outages, and dispatcher work orders. You will maintain critical records in SAP and RCMS, prepare reports, process customer requests, and support day-to-day office functions, including payroll entry and invoicing.

You’ll work in a fast-paced environment delivering exceptional customer service, problem-solving, and teamwork to ensure smooth operations and timely service

Qualifications

• High school diploma or GED required.
• Demonstrated ability to type 30 WPM or faster.
• Two years of general office, administrative, or customer service experience preferred.
• Familiar with CSS System, SAP, Excel and Windows.
• Must complete specified training modules within 12 months.

Responsibilities

• Prepare and dispatch trouble orders to service crews.
• Dispatch orders to connect, disconnect, repair, install, locate to work centers and supervisors.
• Maintain files for job authorizations, requisitions, work orders and schedules.
• Update city and county clearances for new connections and rewires.
• Track progress, reschedule or inform customers of status as required.
• Perform clerical/office tasks such as typing reports and open mail.

Skills

Customer service

Typing 30 WPM

Communication

Education

High school diploma or GED

Tools

CSS System

SAP

Excel

Windows

Job description

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion and belonging.

General Purpose

As a Service Coordinator role, you'll be the vital link between our customers and field teams, helping keep operations running smoothly every day. You'll coordinate service requests and outage calls, dispatch work and trouble orders to field personnel, and work closely with supervisory teams to ensure timely and efficient service.

No two days are the same. You'll be responsible for a variety of impactful tasks, including delivering exceptional customer service by phone, processing customer requests and guarantees, maintaining critical records through SAP and RCMS systems, preparing reports and correspondence, and supporting the day-to-day success of the office. You'll also help manage invoices, payroll entry, office supplies, and other essential administrative functions that keep the team operating at its best.

If you enjoy problem-solving, thrive in a fast-paced environment, and take pride in providing excellent customer service while supporting a team that makes a difference, this role offers a rewarding opportunity to build your skills and make an impact every day!

Responsibilities

• Prepare and dispatch trouble orders to service crews to correct hazardous conditions and interruptions in service.
• Dispatch order to connect, disconnect, repair, remove install, locate, etc. to proper work centers, crews, planners and supervisors for completion.
• Files and/or logs various job authorization, requisitions, work orders, service orders and construction schedules.
• Updates and maintains City and County clearances for new connections and rewires.
• Checks on job schedules and work in progress to assure completion, initiate additional service, reschedule or advise customers as to status of service as required.
• Type reports and correspondence, open and distribute mail, maintain record keeping systems and perform similar work of a clerical/office nature as required.

Additional related duties may be assigned. To support operational needs and efficiency, management may assign employees in this classification to perform work of a lower level of complexity when appropriate.

Requirements

• High school diploma, GED or equivalent.
• Successful in passing aptitude and typing test at 30 WPM.
• Must have a valid driver’s license.
• Must complete the following training modules within 12 months: Negotiating Damage Claims, Metering and Service Entrance Equipment, Connecting and Disconnecting Meters, Handlin Medical Accounts in the Field, Cross Meter Investigations, Current Diversion, Electrical Safety in the Home or Small Business, Line Extension Basics, Reading Meter.
• Two years general office or administrative experience or customer service experience.
• Familiar with CSS System, SAP, Excel and Windows.

Preferences

• 3 to 5 years experience in a Utility Field Operations environment.

At PacifiCorp, we understand that living a healthy lifestyle isn’t just about your physical health — your mental, financial, and social wellbeing also play an important role. That’s why we offer a wide range of benefits designed to help you live a more balanced lifestyle.

Our Benefits include:

• Medical, dental, and vision insurance
• 401k with match fixed contributions, including a Roth and saving option. For union employees, matching contributions vary by union. For nonunion, PacifiCorp makes a fixed contribution equal to 4% of your eligible pay each year for new hires. In addition, PacifiCorp matches 100% of the first 6% you contribute.
• Life insurance
• Additional voluntary benefits, including pet insurance
• Tuition Assistance
• Mass Transit Pass for employees in our Portland and Salt Lake City Offices.
• Work Life Balance
• Generous Paid Time Off (PTO) - Time off varies by employee type (Union or Non-Union)
• Paid short-term disability leave and long-term disability insurance
• Paid Parental Leave (non-union employees)
• Military leave support for active-duty employees
• Employee Assistance Program supporting mental and emotional wellbeing

Req Id: 115145
Company Code: PacifiCorp #PM25
Primary Location: PARK CITY, UT
Department: Power Delivery
Schedule: Full Time, 100% onsite
Personnel Subarea: IBEW Local 57 PD
Hourly Rate:$32.01

Employees must be able to perform the essential functions of the position with or without accommodation.

PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.