Service Coordinator

MFA Oil Company; Northern (KY); Hybrid; USD 18,000 - 26,000; Full time

Job summary

MFA Oil Company is seeking a Service Coordinator to support shop operations and sales, ensuring accurate and timely performance in line with company policies.

Responsibilities include inspecting vehicles, promoting products and services, handling transactions, maintaining store appearance, and assisting in training new staff. The role requires strong customer service, ability to work in a fast-paced environment, and compliance with PPE guidelines.

Qualifications

• Age 17 or older with parental consent, or older.
• Ability to learn new concepts and use basic computer tools.
• Ability to perform basic math and handle cash transactions.
• Ability to operate automatic and manual transmission vehicles.
• Availability to work holidays, weekends, and after hours as needed.
• Legal authorization to work in the United States.

Responsibilities

• Inspect vehicles and review maintenance requirements with customers.
• Promote sales of products and services using upsell techniques.
• Prepare warranties, service agreements, and tire sales records.
• Manage sales transactions accurately and report discrepancies.
• Maintain store appearance and clean facilities per standards.
• Operate vehicles in service areas and assist in tire installation and maintenance.
• Receive vendors, stock shelves, and assist in training new employees.
• Adhere to all company policies and perform other duties as assigned.

Skills

Customer service

Strong communication

Teamwork

Education

High school diploma or GED equivalent

Job description

Overview

Big O Service Coordinators coordinateshop operations and perform sales and operational duties in an accurate and timely manner in accordance with all company programs, policies, and procedures.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Pay: From $16.00 per hour

Responsibilities

• Inspect vehicles and review vehicle owner’s manual maintenance requirements to prioritize and promote needed products and services with customers and management
• Effectively promote sales through explaining the benefits of products and services, implementing promotions and sales, and using suggestive selling techniques
• Prepare necessary sales documentation such as warranties, service agreements, and the recording and registration of tire sales
• Promote sales through explaining benefits of service and products to customers
• Conduct efficient and accurate sales transactions; notify supervisor of any sales, cash or operating discrepancies
• Manage ticket average and profitability and assist store manager in meeting company expectations
• Receive and dispatch telephone calls in accordance with company policy
• Provide fast and friendly customer service, handling customer questions and complaints courteously and efficiently per company policy
• Protect company assets by properly cleaning, maintaining, and storing tools and equipment
• Clean facilities, maintaining internal and external store appearance to comply with Big O Tires standards
• Safely operate customer vehicles with automatic and manual transmissions, moving vehicles as needed to, and away from, service areas
• Drain oil and change oil filters; lubricate vehicles; install, rotate and balance tires and properly torque wheels; check and fill various fluids; check and replace various filters and lights
• Properly check in vendors, receive merchandise, and stock shelves
• Timely complete daily Today’s Class Technician and other required training
• Assist in the proper training of new employees as needed
• All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.

Job Requirements

• 17 years of age (with parental consent) or older
• Ability to learn new concepts and use technical materials
• Ability to consistently operate a computer and other office productivity machinery
• Ability to demonstrate accuracy and thoroughness to ensure quality work
• Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, averages and percentages and making change
• Ability to safely operate automatic and manual transmission vehicles
• Availability to work holidays, weekends, and after regular business hours as needed
• Ability and willingness to work with hazardous materials
• Ability to consistently work in outdoor weather conditions
• Ability and willingness to comply with Personal Protection Equipment (PPE) regulations
• Vision, hearing, speech, and the ability to detect odors
• Ability to remain in a stationary position (standing and/or driving) for up to nine hours per shift
• Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing up to 75 pounds
• Valid driver’s license
• Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors.
• Ability to meet company requirements including successful pre-employment screenings
• Legal authorization to work in the United States of America

Preferred Skills

• High school diploma or GED equivalent
• One year or more of experience in an automotive shop environment
• Strong verbal communication skills
• Ability to work both independently and in a team environment
• Ability to work at a fast pace
• Sales abilities
• Ability to prioritize and plan work activities using time efficiently
• Ability to manage multiple tasks and projects