Service Coordinator

Hitachi Automotive Systems Americas, Inc.; Longview (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Hitachi Global Air Power US, LLC is seeking a Service Coordinator in Longview, TX. You will handle incoming calls and emails, prepare quotes, and schedule technicians to ensure timely service delivery.

This role focuses on achieving an 85% billable rate, reconciling work orders with costs, and driving accurate invoicing through ERP entry. A strong admin background and CRM/ERP familiarity are essential.

Qualifications

• Associate’s degree or higher is a plus.
• Minimum of 3 years’ experience with administration functions.
• Proficiency with Microsoft Office and CRM/ERP tools.

Responsibilities

• Answer incoming calls and emails for service requests.
• Prepare service quotes based on internal and external needs.
• Schedule service technicians for jobs and projects.
• Aim to achieve 85% billable rate or higher.
• Capture required information for invoicing and close work orders.
• Input work order data into the ERP system.

Skills

Customer service

Administration

Time management

Communication

Education

Associate’s degree

High School Diploma

Tools

SAP ERP

Salesforce CRM

Microsoft Office

ERP systems

Job description

Location: (HGAP) Longview, TX Job ID: R0145371 Date Posted: 2026-09-30 Company Name: HITACHI GLOBAL AIR POWER US, LLC Profession (Job Category): Communications & Corporate Affairs Job Schedule: Full time Remote: No

Job title: Service Coordinator Location: Longview, TX Reports to: Senior Operations Manager The Company: Hitachi Global Air Power At Hitachi Air Centers, you'll join a team of passionate professionals who are focused on delivering value, building lasting partnerships, and creating an outstanding customer experience. Every role contributes to our shared goal of helping our customers succeed. Join us and be part of a team that makes a difference every day through service, expertise, and a commitment to excellence. Our team is dedicated to helping customers maximize productivity, improve reliability, and keep their operations running efficiently. Through expert service, technical knowledge, parts support, and customized system solutions, we serve as trusted partners to businesses across a wide range of industries. What sets us apart is our commitment to customer relationships. We don't just support equipment—we support the people and businesses that depend on it. Our teams work closely with customers to understand their unique needs, solve challenges, and deliver responsive, reliable service when it matters most. At Hitachi Air Centers, our mission is summarized in these three basic statements: Provide consultive design and equipment selection support to ensure our customers’ systems are reliable and efficient Provide best in class field service and customer service support to those who rely on us every day to keep production up and running Provide the above at a competitive price

Summary of the position

This position is responsible for all incoming phone calls and emails from end users, technicians and other company personnel relating to requests for service. Key functions will include reviewing, reconciling, processing, and closing out field service and shop operations jobs / projects. Further, will support scheduling projects and service technician assignments. Goal is to facilitate the closing jobs through collection of required information from service technicians or elsewhere, to ensure invoicing is completed in an expeditious and timely manner.

Key functions

• Handle internal and external customer inquiries as they pertain to specific work orders, jobs, projects
• Prepare service quotes based on internal and external customer needs
• Scheduling Service Technicians for service jobs and projects with a goal to achieve 85% billable rate or higher.
• Scheduling service visits to ensure we meet our PM Agreement commitments.
• Coordination of the calls with the customers verbally and through email on a continuous basis to ensure we are meeting the customer’s expectations, and they remain informed as projects and service jobs progress
• Responsible for closing field service and shop jobs / projects: Capturing ALL required information (service labor hours, parts consumed, costing) for each service / shop job
• Reconciling work orders against actual costs
• Submitting completed work orders to accounting for processing of invoices
• Assist scheduling field and shop technicians to specific jobs or projects
• Input work order data into ERP system
• Track assigned projects – ensure completed timecards, work orders are submitted from technicians in a timely manner
• Work with Parts Coordinators to determine costing and availability of outsourced parts in order to quote and schedule work
• All other duties as required to support superior customer satisfaction
• This is a dynamic position as responsibilities may be added or removed as necessary
• Communication with all departments within the HAC will occur on a regular basis. The depts include Parts, sales and will be expected to assist in covering for other team members when the need arises

Duties and responsibilities

• Responsible for answering incoming calls to the service department.
• Handle internal and external customer inquiries as they pertain to specific work orders, jobs, projects
• Prepare service quotes based on internal and external customer needs
• Scheduling Service Technicians for service jobs and projects with a goal to achieve 85% billable rate or higher.
• Scheduling service visits to ensure we meet our PM Agreement commitments.
• Coordination of the calls with the customers verbally and through email on a continuous basis to ensure we are meeting the customer’s expectations, and they remain informed as projects and service jobs progress
• Responsible for closing field service and shop jobs / projects: Capturing ALL required information (service labor hours, parts consumed, costing) for each service / shop job
• Reconciling work orders against actual costs
• Submitting completed work orders to accounting for processing of invoices
• Assist scheduling field and shop technicians to specific jobs or projects
• Input work order data into ERP system
• Track assigned projects – ensure completed timecards, work orders are submitted from technicians in a timely manner
• Work with Parts Coordinators to determine costing and availability of outsourced parts in order to quote and schedule work
• All other duties as required to support superior customer satisfaction

Education

Associate’s degree a plus High School Diploma or equivalent (Related Industry experience may be considered in lieu of education requirements)

Professional experience

Minimum of 3 years’ experience with administration functions Proficiency in Microsoft products

Key behaviors

• Process driven- assertive
• Self-starting
• Analytical thinking
• Demonstrated ability to solve problems with customer satisfaction as a focus
• Excellent communication skills both verbal and written
• Ability to multitask- manage multiple projects
• Goal-oriented
• Customer focused
• Drive to succeed
• Team player
• Field Service experience on Sullair products a plus
• Familiar with SAP ERP and Salesforce CRM a plus

Direct reports

N/A

Compliance and safety

The successful candidate is responsible for complying with Hitachi’s Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace. This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Equal opportunity

Hitachi Global Air Power is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

Culture and vision

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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