Service Coordinator

Midwest Alarm Services; Lenexa (KS); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Paid Vacation

Paid Holidays

401K/403b Plan

Job summary

Midwest Alarm Services in Lenexa, KS is seeking a Service Coordinator to manage the service ticket queue, schedule technicians, and coordinate parts and invoicing for life-safety projects.

You’ll handle inbound calls, verify data, track service work, and assist with stock inventory, quotes, and subcontractor coordination, ensuring timely and accurate service delivery. The role requires strong communication, computer skills (Word/Excel), and the ability to juggle multiple tasks.

Qualifications

• High School Diploma or GED required.
• Experience with MS Word and Excel.
• Strong communication and problem-solving skills.

Responsibilities

• Review service queue and maintain the service inbox daily.
• Take incoming calls and outbound correspondence with customers as needed.
• Build schedule and daily assignment for technicians based on skill level.
• Verify technician time on service tickets daily.
• Ensure parts are in stock and ready for technicians.
• Coordinate service requests from subcontractors and track all work.
• Provide quotes to customers and invoice service tickets.
• Assist in stocking and inventory management and attendance compliance.

Skills

MS Word

Excel

Education

High School Diploma or GED

Job description

Overview

Midwest Alarm Services was founded in 1950 in Des Moines, Iowa. Per Mar Security Services acquired Midwest Alarm Services in 1998. Today, Midwest Alarm Services has 15 locations throughout the Midwest and is one of the largest Notifier Distributors in North America. We are a leading life safety company dedicated to providing top-notch fire alarm and life safety solutions across multiple locations. With a strong commitment to protecting lives and property, we pride ourselves on delivering exceptional customer service and maintaining the highest standards in safety and compliance.

Our experts primarily work with contractors, building owners, property managers, and facilities directors to design and implement reliable life safety solutions.

Equal Employment Opportunity Employer / Veterans / Disabled

Job Skills / Requirements

The Service Coordinator is responsible for coordination of Midwest Alarm Services service ticket queue on a daily & monthly basis. This person will also be responsible with creating, scheduling, organizing data & invoicing service tickets.

What You’ll Be Doing

• Review service queue & maintain the service inbox daily.
• Take incoming phone calls & make outbound correspondence with customers as needed.
• Review ticket data against internal platforms to ensure service needs.
• Build schedule and daily assignment for technicians based on technical skill level.
• Verify technician time on service tickets on a daily basis.
• Confirm any parts for service tickets are in stock & ready for technician to pick up.
• Work with our inventory coordinator to order any necessary equipment for tickets.
• Issue the correct parts to service tickets. Verify parts & notate info for accuracy.
• Coordinate service requests from subcontractors.
• Track all service work done.
• Backup the inspection & project coordinators if needed.
• Assist in managing stock inventory.
• Provide quotes to customers if requested.
• Invoice service and subcontracted service tickets
• Assume responsibility for understanding and complying with Midwest Alarm Services attendance expectations.

What You’ll Need

• High School Diploma or GED
• Experience with computers including MS Word and Excel
• Strong communication skills, both written and speaking
• Decent mathematical and problem-solving skills
• Must be able to handle multiple projects effectively on a regular basis.
• Essential Functions to be performed with or without a reasonable accommodations

Education Requirements (All)

High School Diploma/GED

#MIDW

Additional Information / Benefits

• Benefits: Medical Insurance, Dental Insurance, Paid Vacation, Paid Holidays, 401K/403b Plan