Service Coordinator

MetroCare Services; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Time Off

Paid Holidays

Employee Assistance Program

Retirement Plan with employer matching

Health Savings Account with employer/2

Professional Development allowance

Job summary

Metrocare Services seeks a Service Coordinator to advocate for individuals with developmental or mental health needs, coordinating services and resources to improve quality of life.

The role requires engaging with customers and providers, assessing needs, and ensuring timely service delivery. Strong communication, organizational, and problem-solving skills are essential in a mission-driven environment.

Qualifications

• Requires a Bachelor's or advanced degree from an accredited college/university.
• Preferred fields: social, behavioral, human services (Bachelor’s/Master’s).
• One year of experience with Intellectual Developmental Disability population (required).

Responsibilities

• Meets with developmental disability customers at their homes to assess needs and determine required services.
• Explains services to customers and presents recommendations based on needs.
• Acts as primary customer contact and ensures customer satisfaction is achieved.
• Keeps records in our computer system and coordinates services with providers.

Skills

Analytical skills

Communication skills

Time management

Problem solving

Education

Bachelor's or advanced degree

Social, behavioral, human services (preferred)

Tools

Word

Excel

Outlook

PowerPoint

Askesis

Job description

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.Job Description:GENERAL DESCRIPTION:The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve. The Service Coordinator advocates and represents the desires of the individual in service delivery. The Service Coordinator also provides assistance in problem resolution between the provider and the consumer. The Service Coordinator will also be monitoring to determine if specialized services are provided and that the services are helping the person to achieve their desired outcomes.ESSENTIAL DUTIES AND RESPONSIBILITIES:The essential functions listed here are representative of those that must be met to successfully perform the job.Meets with developmental disability customers at their homes, listening carefully to ascertain their needs, and helping them determine what services they require.Makes recommendations for, and explaining services to customers, based on their needs.Takes customers initial service requests.Enters information into our computer system.Helps customers access services to help them achieve the quality of life they desireMeets with customers monthly or quarterly to ensure they are getting needed services, to evaluate the effectiveness of the services in meeting needs, and to determine new problems and new interventions.Meets with developmental disability services providers to learn their services, to arrange services for customers, to advocate for our customers, and to make sure they are taking care of our customers.Assists when a crisis arises, be available to help link and assist customers to secure services that will enable them to prevent future crisesActs as primary customer contact, ensuring that satisfaction is the end result.Performs other duties as assigned.COMPETENCIES:The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal lawsAnalytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.Self-motivating, able to work independentlyBasic computer skills, Windows 95 and Microsoft Word. Prefer experience with AskesisStrong organizational and time management skillsStrong oral and written communication skillsQUALIFICATIONSEDUCATION AND EXPERIENCE:Required: Bachelor's or advanced degree from an accredited college/university.Preferred: Bachelor’s or advanced degree from an accredited college/university in the field of: social, behavioral, human services. Required: One year of experience working with Intellectual Developmental Disability Population.ORMaster's degree in preferred list of fields with 0 years of experienceMATHEMATICAL SKILLS:Basic math skills required.REASONING ABILITY:Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.COMPUTER SKILLS:Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).Ability to utilize Internet for resources.CERTIFICATIONS, LICENSES, REGISTRATIONS:Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.Benefits Information and Perks:Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:Medical/Dental/VisionPaid Time OffPaid HolidaysEmployee Assistance ProgramRetirement Plan, including employer matchingHealth Savings Account, including employer matchingProfessional Development allowance up to $2000 per yearBilingual Stipend – 6% of the base salaryMany other benefitsEqual Employment Opportunity/Affirmative Action EmployerTobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.No Recruitment Agencies Please