Service Coordinator

Alta California Regional Center; California (MO); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Alta California Regional Center seeks a Service Coordinator to manage a caseload of individuals and families, conduct intake and assessment, and develop person-centered service plans in line with applicable regulations and ACRC policies.

The role coordinates services among community providers, schools, and healthcare professionals, ensuring timely access to supports and monitoring progress toward goals, with hybrid work and occasional in-person meetings in Yolo, CA.

Qualifications

• Demonstrated Service Coordination skills, including case management, care planning, and resource navigation.
• Strong interpersonal and communication abilities to build trust with diverse individuals, families, and partners.
• Experience in operations management or related tasks, organizing priorities and ensuring regulatory compliance.
• Customer service focus with empathy, problem-solving, and professional responsiveness to clients.
• Knowledge of or willingness to learn about the Lanterman Act, Early Start, and community resources.

Responsibilities

• Manage a caseload of individuals and families through intake, assessment, and development of person-centered service plans.
• Coordinate services among community providers, schools, healthcare professionals, and families; ensure timely access to supports.
• Maintain accurate and timely documentation; participate in interdisciplinary meetings and respond to inquiries.
• Support individuals and families in navigating resources and advocacy efforts; collaborate with team members on outreach.

Skills

Case management

Interpersonal skills

Operations management

Customer service

Documentation

Time management

Education

Bachelor's degree in social work or related field

Tools

Electronic records systems

Job description

Company Description Alta California Regional Center (ACRC) is a private, non-profit organization that partners with the State of California’s Department of Developmental Services to support people with developmental disabilities under the Lanterman Act. ACRC serves individuals age three and older, helping them access needed services and supports in their communities. The organization also supports infants and toddlers from birth to 36 months who qualify for the California Early Start program and require early intervention services. ACRC focuses on person-centered planning, collaboration with families and providers, and promoting inclusion and quality of life. Team members join a mission-driven environment dedicated to advocacy, service coordination, and long-term support.

Role Description The Service Coordinator is a full-time, hybrid role based in Yolo, CA, with some flexibility for work from home. The role involves managing a caseload of individuals and families, conducting intake and assessment, and developing person-centered service plans in accordance with applicable regulations and ACRC policies. The Service Coordinator coordinates services among community providers, schools, healthcare professionals, and families, ensuring timely access to supports and monitoring progress toward goals. Daily responsibilities include maintaining accurate and timely documentation, participating in interdisciplinary meetings, responding to inquiries, and supporting individuals and families in navigating resources and advocacy. The role also involves regular communication by phone, email, and in person, as well as occasional community outreach and collaboration with other team members.

Qualifications

• Demonstrated Service Coordination skills, including case management, care planning, and resource navigation.
• Strong Interpersonal Skills and Communication abilities, with capacity to build trust, listen actively, and interact effectively with diverse individuals, families, and community partners.
• Experience in Operations Management or related tasks, such as organizing multiple priorities, maintaining documentation, and following regulatory and organizational procedures.
• Customer Service skills with a focus on empathy, problem-solving, and professional responsiveness to client and stakeholder needs.
• Bachelor’s degree in social work, psychology, human services, education, or a related field; relevant experience in developmental services or community-based programs is preferred.
• Knowledge of or willingness to learn about the Lanterman Act, California Early Start, and community resources for people with developmental disabilities.
• Ability to work both independently and collaboratively in a hybrid environment, with reliable transportation for in-person meetings and community visits as needed.
• Proficiency with basic office software and electronic records systems; strong organizational and time-management skills.