Service Coordinator

AMI Housing, Inc. (AMIH); Auburn (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

AMI Housing, Inc. in Auburn, California, seeks a Service Coordinator to join our supportive housing team and provide case management to residents transitioning from homelessness to independence.

Under supervision, you will assess needs, coordinate services, manage caseloads, document activities, and connect participants with health, education, and vocational resources to help them secure stable housing.

Qualifications

• Bachelor’s degree in a social services-related field is required.
• Minimum 2 years of case management experience preferred.
• Bilingual abilities are a plus.

Responsibilities

• Provide high-quality case management to housing program residents.
• Develop individualized service plans and monitor progress.
• Coordinate health, education, and vocational referrals.

Skills

Case management

Client liaison

Needs assessment

Crisis de-escalation

Education

Bachelor's degree in social services

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Professional Auburn, CA, US

3 days ago Requisition ID: 1050

Salary Range: $26.00 To $28.00 Annually

Organization:

Founded in 2003, AMI Housing is a California-based nonprofit organization whose mission is to enhance the lives of people with mental illness through housing, employment, and supportive services. To house and support the most vulnerable residents of the Sierra region.

Summary of primary job functions:

Service Coordinator positions are used throughout many AMIH programs and are under the supervision of the Director of Supportive Housing. The Service Coordinator works as a part of a team providing high-quality case management services to residents of several housing projects. The Service Coordinator is the central point of contact for clients and program participants as they transition from “person experiencing homelessness” to “tenant living within the community.” Service Coordinators work closely with program participants to ensure their needs are met and that AMIH programs are operated safely and efficiently.

Examples of essential duties may include, but are not limited to, the following:

• In conjunction with the Director of Support Housing and other service coordination staff, evaluate individuals and families for permanent housing.
• Develop professional, respectful, and supportive relationships with program participants and maintain an assigned caseload of individuals and families receiving transition and permanent supportive housing services.
• Assist with preparing forms and any other documentation required for initial housing certification, including annual recertifications thereafter.
• Conduct initial visits and orientation to new tenants during move-in and ongoing weekly case management sessions to housed individuals/families to monitor clients’ progress and to provide appropriate community referrals. This includes referrals and linkage to needed services, including health, mental health, education, and vocational training, serving as an advocate or liaison to other organizations on behalf of the client when needed.
• Provide ongoing weekly case management/service coordination sessions with participants to monitor progress, identify barriers to housing stability, establish goals, and provide appropriate referrals and linkages to community resources.
• Provide referrals and linkage to needed services, including health, behavioral health, education, vocational training, public benefits, transportation, and other community resources. Serve as an advocate or liaison with other organizations on behalf of participants when appropriate and within the scope of the position.
• Provide impartial and non-biased consultation, advocacy, and review of an individual's or family's needs to support successful transition to permanent housing, housing stability, and increased independence.
• Support participants in developing independent living skills, including money management and budgeting, housekeeping, nutrition and food preparation, social/recreational activities, and job training/placement (when appropriate) to help them maintain independent living.
• Develop and implement an individualized case plan in collaboration with each participant. Each plan should emphasize coordinated strategies for addressing short and long-term housing needs, financial stability, educational, mental health, substance abuse issues, relapse prevention, medication management, vocational training, immigration, legal issues, and any other risk factors that could impede permanent housing or self-sufficiency.
• Assist with completing an application and submitting documents to qualify for Section 8 housing subsidy and property management rental application.
• Assist participants with maintaining medication and treatment regimens including accompanying and/or transporting to appointments in the community with health, mental health, and other care providers.
• Provide support to urgent requests from program participants, landlords, facilities and property managers.
• Ensure program participant information and responding case notes are recorded accurately and timely (within 48 hours) in the data collection system used by program assignments (e.g., Welligent, Homeless Management Information System (HMIS), Coordinated Entry, Mental Health Service Act (MHSA), Electronic Health Record).
• Participates in Medi-Cal Administrative Activities (MAA) time studies, training, documentation, and other activities necessary to support organizational compliance with MAA requirements.
• Accurately identifies and records work activities during designated MAA time study periods in accordance with agency, County, and applicable state requirements.
• Assist individuals and families by providing basic Medi-Cal program information, including where and how to apply or get assistance.
• Collaborate with program staff and supervisors to ensure outreach messaging aligns with Medi-Cal objectives and eligible MAA activities.
• Attend MAA-related trainings and meetings to stay current on requirements and ensure compliance with documentation and time study procedures.
• Support the organization’s efforts to reach underserved and at-risk populations by connecting them to Medi-Cal and related services.
• Coordinate with county and community partners to expand the reach of Medi-Cal awareness efforts and participate in joint outreach initiatives.
• Manage participant file/records organization. Ensure appropriate forms are updated, and service notes are accurate and filed. Update housing packets annually.
• Assist in collecting and aggregating program data and preparing required reports.
• Perform other related duties as assigned, consistent with the scope and responsibilities of the position.

Skills:

• Knowledge of Housing First principles and tenant rights and responsibilities.
• Ability to assess participant needs, develop individualized service plans, establish goals, monitor progress, identify barriers, and coordinate appropriate services and resources.
• Ability to advocate for participants, resolve problems, and identify practical solutions while maintaining appropriate professional boundaries.
• Ability to remain calm and professional during urgent or challenging situations and utilize appropriate de-escalation, safety, and escalation procedures.
• Ability to multitask with attention to detail and effectively prioritize and organize work in a fast-paced and sometimes unpredictable environment.
• Ability to maintain accurate and timely data entry and documentation.
• Ability to communicate clearly and concisely through telephone, written, and electronic methods.
• Ability to type and enter data at a speed necessary to meet job duties.

Ability to:

• Continuously sit at a desk and/or stand at the counter for extended periods; use the keyboard to communicate through written means; run errands; lift lightweight.
• Continuously sit at a desk for long periods; intermittently walk, stand, bend, climb, squat, twist, and reach while retrieving or returning files or making field visits. Intermittently twist to get equipment surrounding desk; perform simple grasping and fine manipulation; see with correctable acuity sufficient to read characters on a computer screen; hear and speak with correctable acuity enough to communicate with others.
• Make rapid and accurate arithmetic calculations, including addition, subtraction, multiplication, and division.
• Understand the organization and operations of the AMIH and community partners as necessary to assume assigned responsibilities.
• Compile and maintain extensive records and files.
• Operate a variety of office machines/computers and software systems.

Education/Background:

• Bachelor’s Degree in a social services-related field (Required)
  • Four years of equivalent work experience may be substituted for a bachelor’s degree.
• Bilingual fluency (English/Spanish) is preferred.
• Complete and pass pre-employment background checks (fingerprints, drug and alcohol testing, credit check and criminal background checks).
• TB Clearance

Work experience may include:

• A minimum of 2 years of experience in providing case management/service coordination with individuals experiencing symptoms of a mental illness, substance misuse, and/or homelessness.
• Experience working within some housing programs, such as HUD Section-Plus care, HUD Housing Choice, HUD Permanent Supportive Housing, and VASH Veterans Affairs Supportive Housing, is preferred.
• Experience working with individuals with mental illness, drug/alcohol abuse, homelessness, or other social services.
• Experience gathering and entering data into information systems, such as Coordinated Entry and Homeless Information Management System (HMIS).

Licenses and Certification:

• Possess a valid driver's license with a clean driving record as required by the position.
• Proof of adequate vehicle insurance and medical clearance is required.
• Strong computer proficiency (i.e., Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, Microsoft Teams, Zoom, Adobe, DocuSign, Google Docs, Internet, and Calendar) to complete daily duties within the expected timeframes with little to no supervision.

Personal Characteristics:

• Be welcoming and supportive. Displays a strong desire to advance the agency’s mission and help people with mental illness improve their lives by becoming independent, successful community members.
• Work in a client-centered, strength-based, and harm-reduction manner.