Service Controls Specialist

MacDonald-Miller Facility Solutions; Portland (OR); On-site; USD 60,000 - 90,000; Full time

Job summary

MacDonald-Miller Facility Solutions is seeking a Service Controls Specialist to repair, configure, and maintain building automation systems (BAS) for HVAC, lighting, and critical building functions. You will monitor system performance, troubleshoot and optimize energy efficiency, and deliver exceptional service to clients.

The role requires a two-year degree or equivalent in HVAC/control systems, experience with Niagara/Siemens/Johnson Controls, and a commitment to safety and professional growth

Qualifications

• Strong understanding of air-conditioning principles and commercial HVAC equipment.
• Commitment to job-site safety standards (WISHA/OSHA, OSH) and safe work practices.
• Two-year degree or equivalent education/experience in HVAC/control systems.

Responsibilities

• Repair, configure, and maintain building automation systems (BAS) for HVAC, lighting, and building functions.
• Monitor performance, troubleshoot issues, and optimize energy efficiency.
• Provide technical support to clients and document services performed clearly.

Skills

HVAC knowledge

Customer service

Safety awareness

Education

Associate degree in HVAC or related

Tools

Niagara

Siemens

Johnson Controls

Job description

At MacDonald-Miller Facility Solutions ("MacMiller") We make buildings work better. As the Northwest's leading mechanical contracting firm, we design, deliver, and service HVAC, plumbing, and automation system solutions for commercial buildings. With over 1,600 employees across 15 offices, there is a breadth and variety of work to keep you engaged and inspired. We enjoy a well-respected history of exceeding our customers' expectations and executing with distinction. Our clients trust their toughest projects with our integrated teams, including: New Construction - Engineering, fabrication, and installation of mechanical systems for new projects following lean construction practices. Special Projects - Retrofits and mechanical repairs for existing buildings to improve efficiency. Service - Scheduled preventative maintenance ensuring tenant comfort, plus 24/7 emergency response. Building Performance - Control systems, fault detection, energy services, and remote monitoring. Energy & Sustainable Solutions - Acting as the Prime Contractor, we deliver design-build, energy-efficient solutions for private and public sector clients.

People love to work at MacDonald-Miller because we all share the same Core Culture Values:

• Collaboration - Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision.
• Dedication - We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments.
• Safety - Everyone deserves a safe workplace. Safety is more than hardhats and boots-it's an attitude and the environment we create. Every day, everyone goes home to their families.
• Community - We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together, we create an environment that is welcoming, caring, and trusting.
• Innovation - We are committed to continuous, creative problem-solving. Innovation is how we stay an industry leader. We always strive to challenge and better ourselves.
• Fun! - Take the work seriously, but never take ourselves too seriously. It's possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both.

Service Controls Specialist:

We're seeking a Service Controls Specialist responsible for repairing, configuring, and maintaining building automation systems (BAS) that control HVAC, lighting, and other critical building functions. You'll monitor and troubleshoot system performance, optimize for energy efficiency, and provide exceptional service that strengthens long-term client relationships. In this role, you'll also conduct routine maintenance, perform repairs, provide technical support to clients, ensure compliance with safety and regulatory standards, and stay current with industry advancements.

Top Deliverables in the First Year to Be a Hero:

• Efficiently complete service calls and preventative maintenance on existing control systems.
• Maintain strong knowledge of all aspects of HVAC, including design, production, refrigeration, controls, and service.
• Consult with customers regarding issues discovered while servicing their building automation systems and provide clear documentation of services performed.
• Promote, maintain, and enhance both new and existing customer relationships through exceptional communication and service.

Reporting Structure

The Service Controls Specialist reports to John Hopper, East Portland & SW Washington Operations Manager , and is part of a collaborative team working on a variety of projects and initiatives to support our growing business. This role interacts with all levels and functions within the organization.

Your Background: What Kind of Person Will Thrive in This Role?

You should have:

• A strong understanding of air-conditioning principles, systems, and commercial HVAC mechanical equipment.
• Expertise in job site safety requirements (WISHA/OSHA, OROSHA/OSHA) and a commitment to maintaining safe work practices.
• A two-year degree or equivalent education/experience providing a solid understanding of HVAC and control systems, with an emphasis on direct digital control systems.

Experience with one or more of the following platforms:

• Niagara (Tridium, Honeywell, Distech, etc.)
• Siemens (Desigo, Apogee)
• Johnson Controls / JCI Alerton Trane

And you should describe you as: A professional with top-notch customer service skills. Passionate, reliable, and equipped with a positive, can-do attitude. A great problem solver who thrives on finding creative solutions. And you should be motivated by: Being part of a rapidly growing company and a highly skilled team that provides best-in-class expertise and customer service throughout the Pacific Northwest. Taking initiative and empowering yourself to learn and gro