Service Contracts Specialist

Crane NXT, Co.; Northern (KY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Crane Payment Innovations (CPI), a part of Crane NXT, seeks a Service Contract Specialist to fully support sales regions on service contract opportunities and to act as the single point of contact for a personalized service experience.

You will learn new technology, work closely with team members, and be cross-trained across service contract support functions while handling high-volume calls, data entry, and customer inquiries in a fast-paced environment.

Qualifications

• Bachelor’s degree preferred but will consider candidates with customer contact experience
• Excellent PC skills—including Salesforce.com and all Microsoft applications
• Drive and desire to provide world class service
• High energy level and ability to multi-task in a fast-paced environment
• Excellent verbal and written communication skills and the ability to explain complex issues clearly

Responsibilities

• Make a high volume of service contract calls to customers for service agreement conversion (T&M to Service Agreement, Upgrading Service agreements)
• Accountable for interpretation and processing accuracy while entering data into ERP System
• Accountable for maintaining standards of quality and productivity for all transactions
• Research and assist Branch personnel and Key Account Managers with service contract requests
• Review of Service agreements to ensure correct zones, volumes and PMs are represented
• Fully support sales teams/branches-single point of contact for service contract requests
• Be prepared to back up other team members in their absence
• Execute orders, credits, returns, customer e-mails, etc.…. upon request
• Handle customer calls regarding service contracts, order placement and general inquiries
• Be able to work independently and in teams in order to meet and exceed department KPI/metrics
• All other duties as required.

Skills

Salesforce.com

Customer service

Communication skills

Multitasking

Analytical skills

Education

Bachelor’s degree

Tools

ERP system

Microsoft Office

Excel

Outlook

Job description

Have you ever used the self-checkout in a Target, Walmart of Home Depot? Played the slots at a MGM Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI). We make thetechnology that powers your everyday life,enabling more than 4 billion transactions every week in more than 143 currencies worldwide.From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software. Headquartered in Malvern, PA, CPI is supported by: >2,000 global associates, 7 manufacturing sites, 12 corporate offices and a national field service organization. If you are interested in making a global impact, we are looking for a full-timeService Contract Specialist.

Primary Function:

• Fully support sales region/branch territory on all service contract opportunities.
• Single point of contact to ensure a personalized support model
• Learn new technology and be a part of process improvement opportunities
• Work closely with team members to create a dynamic service experience
• Become fully cross trained in all service contract support functions
• Make outgoing customers calls and handle internal customer requests via Salesforce.com and e-mail

Responsibilities and Duties:

• Make a high volume of service contract calls to customers for service agreement conversion (T&M to Service Agreement, Upgrading Service agreements)
• Accountable for interpretation and processing accuracy while entering data into ERP System.
• Accountable for maintaining standards of quality and productivity for all transactions.
• Research and assist Branch personnel and Key Account Managers with service contract requests.
• Review of Service agreements to ensure correct zones, volumes and PMs are represented.
• Fully support sales teams/branches-single point of contact for service contract requests.
• Be prepared to back up other team members in their absence
• Execute orders, credits, returns, customer e-mails, etc.…. upon request
• Handle customer calls regarding service contracts, order placement and general inquiries
• Be able to work independently and in teams in order to meet and exceed department KPI/metrics
• All other duties as required.

Job Requirements:

• Bachelor’s degree preferred but will consider candidates with customer contact experience
• Excellent PC skills-including Salesforce.com and all Microsoft applications
• Drive and desire to provide world class service
• High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities
• Excellent influencing skills, analytical and problem-solving skills and the ability to multi-task in a fast-paced environment
• Ability to establish credibility and be decisive and able to recognize and support the organization's preferences and priorities
• Results and people oriented with sound judgment—ability to balance other business considerations
• Team player – able to work in a matrix organization
• Excellent communication skills verbally and in writing
• Strong analytical and problem solving skills
• Excellent verbal and written communication skills and the ability to write or speak about complicated issues in a manner that will be understood by all
• Strong Attention to details - able to proof their own work and the work of others to make certain that all important details are entered properly
• Keyboarding skills, and familiar with Excel, Word, Outlook and Internet Search Engines
• Ability to deal with problems involving several concrete variables in standardized situations.
• Excellent communication skills for communicating benefits to customers.
• Personable, approachable and able to work easily with others at all levels.
• Extroverted and positive personality even in the direst situations
• Adaptable to changes in technology and processes that will occur in the department
• Office environment; must be able to perform frequent repetitive tasks, and be able to sit at or stand and operate a computer for 85% of the day.
• The employee must occasionally lift up to 25 pounds (storage boxes).

CPI is a part of Crane NXT

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

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