Service Center Warehouse Manager - Site Leader

Graybar Electric Company, Inc.; Town of Texas (WI); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Medical benefits

Life Insurance

401(k) match

Paid time off

Paid holidays

Wellness day

Community time off

Recognition program

Educational reimbursement

Career development

Job summary

Graybar Electric Company, Inc. is seeking a Service Center Manager to lead warehouse operations, logistics processes, and personnel management across a service center. You will oversee security, safety, inventory, and administrative tasks to meet customer service standards.

The role emphasizes leadership, SAP/WMS proficiency, and a focus on loss prevention, cycle counts, and process optimization. Competitive compensation aligns with experience.

Qualifications

• Minimum 5 years of supervisory, logistics, and material handling experience required.
• 4 year degree preferred.
• Ability to perform physical requirements to receive, pick, pack, ship, and move materials.
• Extensive knowledge of warehouse layout, operations, and procedures, including SAP and WMS.

Responsibilities

• Manage workforce activities including hiring, training, evaluating, mentoring, rewarding, disciplining, and succession planning.
• Train personnel on business systems to improve accuracy and efficiency.
• Oversee loading/unloading, packing, shipping, receiving and transporting of merchandise.
• Ensure efficient, accurate, and timely customer service to meet service goals.
• Maintain security and safety; manage cycle counts and loss prevention.

Skills

Leadership

Logistics management

Warehouse operations

Safety compliance

Education

Bachelor's degree

Tools

SAP

WMS

Job description

Become part of the excitement. As a Service Center Manager, you will manage all facets of service center warehouse operations including implementation and maintenance of logistics processes, personnel management, inventory management, security, safety, housekeeping, accounting and administrative processes related to warehouse activities, and all other functions designed to meet and exceed zone/service center customer service performance standards.

Compensation and Hours

Work Shift and Hours: Monday - Friday, 8:00am - 5:00pm or depending on business needs. Compensation Details: The expected base salary for this position is starting at $85,000 annually, more depending on experience and negotiations. This position is also bonus eligible - based on specific and relevant business metrics.

Key Responsibilities

• Manage all aspects of workforce management including hiring, training, evaluating, mentoring, rewarding, disciplining, and succession planning
• Train personnel on all aspects of applicable business systems including the use of the system features to improve accuracy and efficiency of all assigned processes
• Manage and perform activities of employees engaged in loading/unloading, selecting, packing, shipping, receiving and transporting of merchandise
• Manage incoming and outgoing shipment activity; ensure efficient, accurate, and timely customer service to ensure service goals are attained
• Perform any and all physical requirements necessary to lift and move inventory around the warehouse
• Operate and maneuver warehouse equipment and any material(s) contained thereon in the manner consistent with the intended purpose of the equipment and the manufacturer instructions
• Maintain security of merchandise and equipment, and ensure safe working conditions; manage warehouse loss prevention programs; ensure the accuracy of the daily cycle counts
• Supervise tasks and maintenance required by the Warehouse Management System (WMS)
• Determine routing of orders; inspect loading operations to ensure compliance with shipping specifications, security and direct movement of shipments from shipping and receiving dock to storage and work area
• Compile productivity records for shipping and receiving activities; provide and utilize various performance and status reports including pull times, safety, inventory, equipment maintenance, security and cycle counts
• Arrange for purchase of warehouse supplies and packing materials using designated Corporate suppliers; implement warehouse layout changes as determined by logistics and Warehouse Management System processes
• Ensure all warehouse procedures are followed and the International Organization of Standardization (ISO) registration maintained; lead Zone/Service Center Steering Committee

Qualifications

• Minimum 5 years of experience: Extensive supervisory, logistics, and material handling experience required
• 4 year degree preferred
• Ability to perform the physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse, including, but not limited to, standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds
• Ability to operate and maneuver warehouse equipment, including, but not limited to, pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturer instructions and safety instructions
• Ability to work in a warehouse environment, including the ability to perform physical requirements, adapt to seasonal changes, significant temperature variations, and inclement weather conditions
• Ability to abide by safety instruction and use of Personal Protective Equipment (PPE) or its equivalent is required
• Extensive knowledge of warehouse layout, operations, and procedures
• Experience with SAP; Extensive knowledge of Warehouse Management System (WMS), and related computer applications
• Strong leadership skills with the ability to effectively supervise staff and achieve results through others
• Exceptional organizational and time management skills
• Oral and written communication skills
• Ability to operate and maintain all automated warehouse systems

The Value of Graybar

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with Profit Sharing Plans.
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program.
• Reach your career goals with our Educational Reimbursement and Career Development Programs.
• And More Perks that support your well-being and career growth.
• Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

About Graybar

Graybar, a Fortune 500 company, specializes in supply chain management services, and is a leading North American distributor of high quality components, equipment, and materials. We serve the construction market, the commercial, institutional, and government (CIG) market, and the industrial and utility markets. Graybar products and services support new construction, infrastructure updates, building renovation, facility maintenance, repair and operations, and original equipment manufacturing.

Why Join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team. That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Equal Opportunity Employer

Equal Opportunity Employer/Vet/Disabled