Service Center Warehouse Inbound Manager - New Operation Site

Graybar; Brandywine (MD); On-site; USD 70,000 - 94,000; Full time

Job summary

Graybar is launching a nearly 400,000-square-foot distribution center in Brandywine, MD, and seeks a Service Center Warehouse Inbound Manager to lead this new operation.

The role involves managing receiving, inbound schedules, and QA, while shaping culture and performance. Monday–Friday 7:00am–4:00pm, base salary $82,000 with bonus eligibility based on metrics. Experience in supervision and logistics is required.

Qualifications

• Minimum 1 year of supervisory, logistics, and material handling experience.
• Four-year degree preferred.
• Strong leadership and communication skills.
• Ability to perform the physical requirements of receiving, packing, and moving materials.

Responsibilities

• Lead and manage the receiving team to ensure safe, timely unloading of inbound freight.
• Oversee daily inbound schedules, labor planning, and dock door utilization.
• Ensure accurate check-in, documentation, and damage inspections on receipt.
• Enforce standard receiving/unloading processes to minimize dwell time and congestion.
• Maintain inventory data in the WMS and monitor inbound KPIs.
• SupportInventory, Quality, and Operations to resolve shortages and errors.
• Coordinate for inbound damage claims and floor audits.
• Coach supervisors/associates on safety, accuracy, and efficiency.

Skills

Supervisory experience

Leadership

Communication skills

Staff management

Education

Bachelor's degree preferred

Tools

Forklifts

Pallet jacks

Job description

Become part of the excitement.

As the Service Center Inbound Manager you will manage assigned service center operations including staff, process management, security procedures, and all customer service functions out of our new warehouse in Brandywine, MD for the DC area.

Build It. Lead It. Own It.

We are launching a nearly 400,000-square-foot, state-of-the-art distribution center and looking for a results-driven Service Center Warehouse Inbound Manager to lead this exciting new operation in Brandywine, MD.

This is not a "plug-and-play" role. It's a rare opportunity to build an operation-and a team-from the ground up, shaping performance, culture, and long-term success from day one.

As a leader in an employee-owned Fortune 500 company, you won't just manage a facility-you'll help create something lasting while sharing directly in the company's success.

Work Shift and Hours:

Monday - Friday, 7:00am - 4:00pm or depending on business needs.

Compensation Details:

The expected base salary for this position is $82,000 annually, more depending on experience.

This position is also bonus eligible - based on specific and relevant business metrics.

The Day-to-Day

• Lead and manage the receiving team to ensure safe, timely, and efficient unloading of inbound freight
• Oversee daily inbound schedules, labor planning, and dock door utilization to maintain strong flow and productivity
• Ensure all freight is accurately checked in, verified against documentation, and inspected for damage upon receipt
• Enforce standard receiving and unloading processes to minimize dwell time and prevent congestion
• Maintain accurate inventory data in the WMS through proper receiving, system transactions, and discrepancy resolution
• Monitor inbound KPIs such as unload time, receiving accuracy, damage rate, and inventory integrity
• Partner with Inventory, Quality, and Operations teams to resolve shortages, overages, and receiving errors
• Provide support and coordination for inbound damage claims related to inventory or freight partners
• Conduct floor audits to ensure proper pallet builds, labeling, storage practices, and equipment use
• Coach supervisors and associates on safe handling, accuracy, and efficiency expectations
• Identify and implement process improvements to reduce damage, improve speed, and increase accuracy
• Communicate inbound risks or delays early to protect downstream operations and customer commitments

In this role you will:

• Manage all aspects of workforce management including hiring, training, evaluating, mentoring, rewarding, disciplining, and succession planning.
• Train team on all aspects of applicable business systems, including the use of the system features to improve accuracy and efficiency of all assigned processes.
• Manage activities of employees engaged in loading/unloading, selecting, packing, shipping, receiving, and transporting of merchandise; maximize warehouse efficiency by recommending workstation changes and other work improvements as dictated by material stocking requirements. May also be required to assist in these activities as needed.
• Manage incoming and outgoing shipment activity; oversee efficient, accurate, and timely customer service to ensure service goals are attained.
• Maintain security of merchandise and equipment, and ensure safe working conditions; perform/supervise the annual physical inventory and daily cycle counts.
• Determine routing of orders, and inspect loading operations to ensure compliance with shipping specifications, security, and direct movement of shipments from shipping and receiving dock to storage and work area.
• Compile records of shipping and receiving activities, post weight and shipping charges, and prepare bills of lading.
• Prepare various reports, including security, safety, inventory, trucking expense, and equipment maintenance.
• Expedite special projects and emergency deliveries.
• Participate in or assume leadership role on the Zone/Service Center Steering Committee.

What you bring to the table:

• Minimum 1 year of experience: Extensive supervisory, logistics, and material handling experience required
• Four-year degree preferred
• Strong leadership skills and ability to effectively supervise staff and achieve results through others
• Strong oral and written communication skills
• Ability to perform the physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse, including, but not limited to, standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds.
• Ability to operate and maneuver warehouse equipment, including, but not limited to, pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturers' instructions and safety instructions.
• Ability to work in a warehouse environment, including the ability to perform physical requirements, adapt to seasonal changes, significant temperature variati