Service Center Support PT

FedEx Freight; Pontiac (MI); On-site; USD 23,000 - 32,000; Full time

Job summary

FedEx Freight is seeking an administrative/customer service associate in Pontiac, MI. You will handle documentation for freight movements, answer inquiries by phone/email, and support daily service-center operations. The role involves data entry, scheduling, and coordinating with drivers and sales teams to ensure accurate, timely service.

The position starts at $20.20 per hour with a 4-hour evening shift (4 PM–9 PM). Office/dock environment; typical fast-paced operations.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend FedEx service products to assist customers.
• Ability to use general office equipment (computer, fax, copier, scanner).
• Typing/data entry skills; Ten-key skills preferred.
• PC experience with learning required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently or in a team; fast-paced environment.

Responsibilities

• Perform administrative/clerical functions such as filing, imaging, data entry, and answering phones.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, including pickup/delivery needs and upsell opportunities.
• Enter freight shipment information into systems, status updates, and billing details.
• Administer freight pickup processes as required.
• Assist customers by phone, email, or fax with inquiries, tracing shipments, quotes, and billing questions.
• Make freight delivery appointments as needed.
• Review drivers’ Hours-of-Service logs and report discrepancies.
• Assist city operations with driver check-ins and documentation, and coordinating drops or collections.
• Coordinate with sales, operations and other centers to meet customer needs and resolve issues.
• Reconcile cash and checks, prepare deposits and COD remittance as required.

Skills

Customer service

Phone skills

Data entry

Time management

Communication

Attention to detail

Problem solving

Teamwork

Education

High school diploma or GED

Tools

PC experience

Office equipment (fax, copier, scanner)

Ten-key

Job description

Position Overview

Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.

Starting Rate of Pay: $ 20.20 per hour

Shift Time: 1600-2100

Essential Functions

• Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages
• Verify and complete required documentation and reports
• Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales
• Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills, etc.
• Administer freight pick-up process, as required
• Assist customers via phone, e-mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.
• Make freight delivery appointments, as required
• Review drivers’ Hours-of-Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership member
• Assist city operations, including but not limited to, checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections, etc.
• Communicate with sales, operations and other service centers and/or departments to ensure customer’s needs are achieved and all issues are resolved
• Reconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers, as required
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

Disclaimer

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

Qualifications

• High school diploma or GED
• Two years general office experience preferred
• One year customer service experience, preferred
• Previous transportation experience preferred
• Strong phone and interpersonal skills
• Ability to count and perform basic math, with or without a calculator
• Strong written and verbal communication skills
• Ability to comprehend the various FedEx service products to assist in determining customers’ needs
• Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc
• Typing/data entry skills
• Ten-key skills preferred
• PC experience with the ability to learn required computer systems/programs
• Demonstrated time management, organizational and multi-tasking skills
• Ability to handle confidential information
• Ability to follow instructions and complete required training
• Ability to work independently and/or as a team member
• Ability to work in a fast-paced team environment

Working Conditions

Office/dock environment

Fast-paced; deadline oriented

Hours may vary due to operational needs

EST FedEx Freight, Inc

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at [e-mail]. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.