Service Center Support PT

FedEx Freight, Inc.; Henderson (CO); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical/Dental/Vision Plans

EAP

401(k)

Bonus Potential

Tuition Reimbursement

Adoption Assistance

Paid Parental Leave

Paid Holidays

Vacation (FT)

Paid Bereavement

Employee Discounts

Job summary

FedEx Freight, Inc. is seeking an administrative/customer service associate to support daily service center operations, handle documentation, and assist customers with shipments.

Responsibilities include data entry, scheduling, tracking shipments, and coordinating with sales/operations to meet customer needs in a fast-paced environment.

Qualifications

• High school diploma or GED.
• 2 years general office experience preferred.
• 1 year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend FedEx service products to assist in determining customers' needs.
• Ability to use general office equipment (computer, fax, copier, scanner).
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

Responsibilities

• Perform administrative/clerical functions (files, copying, imaging, answering phones, data entry, mail distribution).
• Verify and complete required documentation and reports.
• Provide information and assistance to customers (pickup/delivery needs, problem resolution, updates in systems).
• Enter freight shipment information, status updates, and billing.
• Administer freight pick-up process as required.
• Assist customers via phone/email/fax with inquiries (tracking, quotes, invoices).
• Make freight delivery appointments as required.
• Review drivers\' Hours-of-Service logs and report discrepancies.
• Coordinate with city operations (check-in drivers, documentation).
• Communicate with sales/operations to meet customer needs and resolve issues.
• Reconcile cash and checks, prepare deposits and COD remittance.

Skills

Strong phone and interpersonal skills

Typing/data entry skills

Ten-key skills

Time management/organizational/multi‑t

Written and verbal communication

Teamwork

Independent work

Fast-paced environment

Education

High school diploma or GED

Tools

Computer

Fax machine

Copier

Scanner

Job description

POSITION OVERVIEW: Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.

ESSENTIAL FUNCTIONS:

• Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages
• Verify and complete required documentation and reports
• Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales
• Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills, etc.
• Administer freight pick-up process, as required
• Assist customers via phone, e-mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.
• Make freight delivery appointments, as required
• Review drivers' Hours-of-Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership member
• Assist city operations, including but not limited to, checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections, etc.
• Communicate with sales, operations and other service centers and/or departments to ensure customer's needs are achieved and all issues are resolved
• Reconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers, as required
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

QUALIFICATIONS:

• High school diploma or GED
• Two years general office experience preferred
• One year customer service experience, preferred
• Previous transportation experience preferred
• Strong phone and interpersonal skills
• Ability to count and perform basic math, with or without a calculator
• Strong written and verbal communication skills
• Ability to comprehend the various FedEx service products to assist in determining customers' needs
• Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc
• Typing/data entry skills
• Ten-key skills preferred
• PC experience with the ability to learn required computer systems/programs
• Demonstrated time management, organizational and multi-tasking skills
• Ability to handle confidential information
• Ability to follow instructions and complete required training
• Ability to work independently and/or as a team member
• Ability to work in a fast-paced team environment

WORKING CONDITIONS:

Office/dock environment

Fast-paced; deadline oriented

Hours may vary due to operational needs

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

Eligible employees offered:

• Medical/Dental/Vision Plans
• EAP
• Personal/Sick PTO
• 401(k)
• Bonus Potential
• Tuition Reimbursement
• Adoption Assistance
• Paid Parental Leave
• Paid Bereavement
• Employee Discounts
• Vacation (FT only)
• Paid Holidays (FT Only)

Pay

Hourly: $20.80 - $24.34

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location(s). If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels. Actual pay is determined by job-related factors permitted by law and relevant to the position, such as experience, tenure, market level, pay at the location for this job, performance, schedule, and work assignment.

Posting Date:

2026-09-25

FedEx Freight postings will remain posted 60 days (unless filled/cancelled sooner).