Service Center Support PT

FedEx Freight, Inc.; Augusta (GA); Presencial; USD 23 000 - 32 000; Tempo integral

Resumo da oferta

FedEx Freight is seeking an organized service-center associate in Augusta, GA to handle customer needs, process freight movement documentation, and perform administrative and customer service duties in daily operations.

You will perform clerical tasks, verify and complete required reports, enter shipment data, schedule pickups and deliveries, assist customers by phone/email, and coordinate with sales, operations and drivers to ensure accurate, on-time freight service.

Qualificações

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience, preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend FedEx service products to assist customers' needs.
• Ability to use general office equipment (computer, fax, copier, scanner).
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

Responsabilidades

• Perform administrative/clerical functions, including filing, copying, imaging, answering phones, data entry, sorting/distributing mail and/or packages.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, including determining pickup and/or delivery needs, problem resolution, updating systems, selling services and providing leads to sales.
• Enter freight shipment information into the computer system, status shipments, generate freight bills.
• Assist customers via phone, e-mail and/or fax with inquiries (tracking, quotes, billing, etc.).
• Schedule freight delivery appointments as required.
• Review drivers' Hours-of-Service logs and report discrepancies.
• Coordinate with city operations (check-in drivers, documentation, drop-offs, collections).
• Communicate with sales, operations and other centers to ensure customer needs are met and issues resolved.
• Reconcile cash and checks, prepare deposits, COD remittance as needed.
• Comply with laws/regulations and company policies.

Conhecimentos

Customer service

Phone skills

Interpersonal skills

Time management

Data entry

Typing

Organizational skills

Attention to detail

Teamwork

Formação académica

High school diploma or GED

Ferramentas

Fax machine

Copier

Scanner

Descrição da oferta de emprego

Starting Rate of Pay: $19.81/ hour

Shift Time: 1700-2000

POSITION OVERVIEW

Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.

ESSENTIAL FUNCTIONS

• Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages
• Verify and complete required documentation and reports
• Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales
• Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills, etc.
• Administer freight pick-up process, as required
• Assist customers via phone, e-mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.
• Make freight delivery appointments, as required
• Review drivers' Hours-of-Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership member
• Assist city operations, including but not limited to, checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections, etc.
• Communicate with sales, operations and other service centers and/or departments to ensure customer's needs are achieved and all issues are resolved
• Reconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers, as required
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

QUALIFICATIONS

• High school diploma or GED
• Two years general office experience preferred
• One year customer service experience, preferred
• Previous transportation experience preferred
• Strong phone and interpersonal skills
• Ability to count and perform basic math, with or without a calculator
• Strong written and verbal communication skills
• Ability to comprehend the various FedEx service products to assist in determining customers' needs
• Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc
• Typing/data entry skills
• Ten-key skills preferred
• PC experience with the ability to learn required computer systems/programs
• Demonstrated time management, organizational and multi-tasking skills
• Ability to handle confidential information
• Ability to follow instructions and complete required training
• Ability to work independently and/or as a team member
• Ability to work in a fast-paced team environment

WORKING CONDITIONS

• Office/dock environment
• Fast-paced; deadline oriented
• Hours may vary due to operational needs

EST FedEx Freight, IncFedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at [e-mail]. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.