Service Center Support

FedEx Freight, Inc.; Litchfield Park (AZ); On-site; USD 64,959,000 - 74,703,000; Full time

Job summary

FedEx Freight, Inc. is seeking an Office/Customer Service Associate to support daily service center operations. Responsibilities include handling customer inquiries, processing freight documentation, and performing clerical tasks in a fast-paced environment.

Role emphasizes accurate data entry, scheduling pickups/deliveries, and coordinating with sales and operations to resolve issues. Strong communication and organization are essential for success in this position.

Qualifications

• High school diploma or GED
• Two years general office experience preferred
• One year customer service experience, preferred
• Previous transportation experience preferred
• Strong phone and interpersonal skills
• Ability to count and perform basic math, with or without a calculator
• Strong written and verbal communication skills
• Ability to comprehend FedEx service products to assist customers
• Use of general office equipment (computer, fax, copier, scanner)
• Typing/data entry skills
• Ten-key skills preferred
• PC experience with ability to learn required systems
• Demonstrated time management, organizational and multi-tasking skills
• Ability to handle confidential information
• Ability to follow instructions and training
• Ability to work independently or as part of a team
• Ability to work in a fast-paced team environment

Responsibilities

• Perform administrative/clerical functions: maintain files, copy, image, answer phones, data entry, mail/packages sorting
• Verify and complete required documentation and reports
• Provide accurate information to customers, determine pickup/delivery needs, resolve problems, update systems for handling, and suggest services/leads
• Enter shipment information, track status, and generate or correct freight bills
• Administer freight pickup process as required
• Assist customers by phone/email/fax with inquiries: tracings, quotes, tariff issues, billing questions
• Make freight delivery appointments
• Review driver Hours-of-Service logs and report discrepancies
• Support city operations: check-in drivers, process docs, coordinate drop-offs and collections
• Coordinate with sales, operations and other centers to meet customer needs and resolve issues
• Reconcile cash and checks, prepare deposits and COD remittance
• Comply with laws, regulations and company policies
• Perform other duties as required

Skills

Phone skills

Interpersonal skills

Time management

Multi-tasking

Communication skills

Data entry

Typing

Education

High school diploma or GED

Job description

Starting Rate of Pay: $ 22.67 per hour

Shift Times:
1500-0000
1600-2400

POSITION OVERVIEW

Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.

ESSENTIAL FUNCTIONS

• Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages
• Verify and complete required documentation and reports
• Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales
• Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills, etc.
• Administer freight pick-up process, as required
• Assist customers via phone, e-mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.
• Make freight delivery appointments, as required
• Review drivers' Hours-of-Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership member
• Assist city operations, including but not limited to, checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections, etc.
• Communicate with sales, operations and other service centers and/or departments to ensure customer's needs are achieved and all issues are resolved
• Reconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers, as required
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

QUALIFICATIONS

• High school diploma or GED
• Two years general office experience preferred
• One year customer service experience, preferred
• Previous transportation experience preferred
• Strong phone and interpersonal skills
• Ability to count and perform basic math, with or without a calculator
• Strong written and verbal communication skills
• Ability to comprehend the various FedEx service products to assist in determining customers' needs
• Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc
• Typing/data entry skills
• Ten-key skills preferred
• PC experience with the ability to learn required computer systems/programs
• Demonstrated time management, organizational and multi-tasking skills
• Ability to handle confidential information
• Ability to follow instructions and complete required training
• Ability to work independently and/or as a team member
• Ability to work in a fast-paced team environment

WORKING CONDITIONS

Office/dock environment

Fast-paced; deadline oriented

Hours may vary due to operational needs

EST FedEx Freight, IncFedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at [e-mail]. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.