Service Center Specialist-1

Circle K; Columbus (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical and dental

Stock purchase plan

Paid time off

Collaborative high performing team

Learning opportunities

Job summary

Circle K in Columbus, Indiana, is seeking a Maintenance Specialist to partner with the local facility team and a Service Center Supervisor. You will support vendors and technicians, troubleshoot issues, and ensure equipment is ready to serve customers.

This hands-on role emphasizes process improvement, data reporting, and cost-conscious vendor coordination, with opportunities to learn ServiceNow and advance within an international company.

Qualifications

• Excellent written and verbal communication skills.
• Proven ability to deliver customer service with meaningful results.
• Strong problem solving, process improvement, and business presentation skills.
• Ability to adapt to different personalities and work with minimal supervision.

Responsibilities

• Support internal facility teams and vendors to operate efficiently in our maintenance software.
• Provide troubleshooting and advice for reported functional issues.
• Manage and coordinate with vendors and internal technicians to repair and service store equipment.
• Develop and implement specifications, procedures and quality standards with the facility team.
• Communicate actively with all parties for effective process management and resolution.
• Create reports and analyze data to support facility and operational teams.
• Review and approve vendor invoices focusing on cost management.

Skills

Communication

Customer service

Problem solving

Interpersonal skills

Prioritization

Maintenance knowledge

Tools

ServiceNow

Job description

JOIN OUR TEAM

Our mission is simple: we make journeys easier and more enjoyable for our customers every day. We want to lift their spirits by delivering little boosts along the way. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there.

Do you have exceptional people skills, and you strive for customer quality? Are you passionate about process improvement and delivery of top-notch data? Does the convenience industry speak to you? If so, look no further, we have the job for you!

THE ROLE

Reporting to a Service Center Supervisor within our NA Maintenance Team, the Specialist will work closely with the local facility team in our business units and follow up the efficiency of our vendors and internal technicians. The Specialist will be open-minded, enthusiastic, self-motivated, ready to learn and to provide support to our stores to operate effectively on our maintenance tools in ServiceNow.

What You’ll Do

Here are just a few ways that you’ll help make journeys better:

• Support internal facility teams and vendors to operate efficiently in our maintenance software.
• Technical support for assets and equipment located in our Circle K stores.
• Provide troubleshooting and advice for reported functional issues.
• Manage and coordinate with vendors and internal technicians to repair and service store equipment to ensure our stores are ready to serve our customers.
• Responsible for developing and implementing specifications, procedures and quality standards in cooperation with the facility team.
• Active communication to all parties involved for effective process management and problem resolution.
• Create reports and analyze data to support the facility and operational teams.
• Review and approve vendor invoices for services and parts, focusing on cost management.

Requirements

• Excellent written and verbal communication skills, ability to communicate technical concepts.
• A proven ability to provide customer service with meaningful results.
• Strong problem solving, process improvement, and business presentation skills.
• Excellent interpersonal skills and ability to adapt to different personalities.
• High ability to set priorities, meet deliverables and work with minimal supervision.
• General service maintenance knowledge and experience in the convenience industry is an advantage.

WHY WORK WITH US

Our Store And Office Employment Opportunities Offer You Quick Career Growth With An International Company, Plus a Dynamic Work Environment That Puts People First. Wherever You Are In Your Journey, We Have a Place For You. Here’s Some Of The Exciting Perks We Offer

• Complete benefits packages (medical and dental);
• Possibility of enrolling in a stock purchase plan;
• Paid time off plan including vacation, sick days and personal days;
• Work in a collaborative, dynamic and high performing team;
• Learning opportunities to develop new skills and to evolve professionally in a fast-growing company;

Circle K is an Equal Opportunity Employer.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.