Service Center Manager - Valvoline Express Care - Centralia, MO

APS Car Care Services, LLC; Centralia (MO); On-site; USD 48,000 - 64,000; Full time

Job summary

APS Car Care Services, LLC is hiring a Service Center Manager to lead daily operations, deliver excellent guest service, and develop a strong team.

You will oversee service and cashier duties, maintain a clean, safe shop, coach staff to top performance, and ensure a welcoming, high‑quality experience for every guest. Growth opportunities exist as the organization expands, with a focus on equal opportunity employment and community service.

Qualifications

• Customer-focused, team-oriented leadership
• Basic cash handling and safety policy knowledge
• Willingness to learn and develop team members
• Ability to lift up to 50 pounds and stand/walk for extended periods

Responsibilities

• Oversee all daily operations of the service center, including opening/closing and customer service
• Lead and coach a high-performing team to deliver top guest experience
• Perform service and cashier duties to serve guests and vehicles
• Maintain store curb appeal and ensure a clean, safe workspace
• Know and apply products, services, policies, and service processes
• Perform light automotive preventive maintenance as needed
• Greet guests, review service needs, and provide professional recommendations
• Ensure a positive, consistent guest experience and strong retention

Skills

Customer focus

Interpersonal skills

Oral & written communication

Cash handling knowledge

Safety policies

Eagerness to learn

Mobility & lifting up to 50 lbs

Standing & stairs navigation

Education

High school diploma or equivalent

Job description

APS Car Care Services, a Valvoline Express Care™ operator, is hiring a Service Center Manager! Our managers act as trusted automotive maintenance experts, customer service leaders and team developers, to ensure customers’ safety, satisfaction, and retention. Providing the best preventive maintenance services for our guests means you will not only get to work with your hands, but also with people.

What you’ll do as Service Center Manager:

• Oversee all aspects of daily operations, including opening and closing the service center, performing customer service and technician duties to serve guests and service their vehicles, manage cash and maintain store curb appeal.
• Cultivate and lead a fun team atmosphere.
• Lead and coach team members to top performance, and develop team members to their highest potential
• Responsible for ensuring consistent, positive guest experience
• Know and understand our products, services, company policies and procedures, and customer service process.
• Perform light automotive preventive maintenance, such as changing oil, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers.
• Perform customer service tasks, such as quick and friendly greeting, knowledgeable service review and professional recommendations, cash out and welcome back.
• Maintain a clean and safe workplace.

What skills you will use:

• You are friendly and ready to work as part of a customer-focused team.
• Have effective interpersonal, oral and written communication skills.
• Knowledge of cash handling, facility and safety control policies and practices.
• Have an eagerness to learn.
• Able to occasionally lift up to 50 pounds.
• Have full mobility and the ability to work with your hands above your head.
• Can stand for extended periods of time and climb stairs.
• High school diploma or equivalent.
• Six months supervisory experience, or related experience/training preferred.

A new opportunity is waiting for you.

Looking for a change? APS Car Care Services, a Valvoline Express Care™ operator, is hiring! Whether you’re looking for a part-time job with flexible hours or a full-time career with opportunities to grow, you’ll find it at Valvoline Express Care.

Who are we a good fit for?

We like working with people who like working with people. Here, we’re a hands-on team that loves the reward of solving a challenge. If you’re a passionate person searching for a career where every day you can make a difference in a community, then come join us. When you become a member of our team, you’ll become part of our family.

It is important to note that we are in a growth/expansion period and there is ample opportunity for growth within our organization!

Valvoline Express Care™ is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.