Service Center Manager I

Estes Express Lines; Paducah (KY); On-site; USD 85,000 - 110,000; Full time

Job summary

Estes Express Lines is seeking a Service Center Manager to lead a multi-shift LTL operation with 60+ employees and a focus on safety, service, and profitability.

You will oversee hiring, training, performance coaching, and daily operations to ensure timely freight movement while maintaining excellent customer relationships across weather and market conditions.

Qualifications

• High School Diploma or GED, Bachelor preferred.
• A minimum of 3 years supervisory experience in the LTL industry preferred.
• Good computer skills (AS400 and MS Office a plus).
• Proven leadership, team building and interpersonal relationship skills.
• Excellent customer focus.
• Strong leadership including hiring, coaching, training and terminating employees.
• Clear verbal and written communication skills.
• Excellent planning and organization skills.
• Ability to create and monitor training programs.
• Some traveling required.
• Must be able to work 50 hours/week on average.
• Ability to work any shift and in all weather conditions.
• Must lift approximately 20 lbs.
• Must pass drug screens and background checks.
• Authorized to work in the United States.

Responsibilities

• Lead Service Center employees; set goals, monitor performance, coach and develop; manage an efficient, safe LTL operation.
• Handle hiring, training, and terminations with proper follow-up.
• Enforce company policies, safety rules, and regulations.
• Develop and deliver strategies to meet revenue, service, expenses and budgets with partners.
• Create and implement annual service center business plans and quarterly reviews.
• Support customer relationships; oversee profit, costs, safety and quality measures.
• Manage dock, city operations and scheduling for timely freight deliveries.
• Meet KPI targets and collaborate with safety, sales, claims, loss prevention, customer care, fleet.
• Investigate customer complaints and drive corrective actions.
• Represent the company before government or legal entities.
• Regular attendance; perform additional duties as needed.

Skills

Leadership

People management

Coaching

Customer focus

Hiring & training

Communication

Organizational skills

Problem solving

Team building

Work under pressure

Education

Bachelor preferred

GED or HS diploma

Tools

AS400

MS Office

Job description

Job Summary

The Service Center Manager reports directly to the District Operations Manager and is responsible for a small transportation service center. Complexity of the job includes responsibility for up to 60 or more employees while overseeing a diverse range of LTL operations across multiple shifts within a fast-paced environment and within various weather conditions on the dock. This position is responsible to keep freight moving within safety and business guidelines while maintaining strong, positive relationships with customers. The successful candidate will have strong leadership skills and customer service focus so if you are looking for a rewarding and challenging career with opportunity for advancement, Estes is the place for you.

Responsibilities

• Lead, guide and direct Service Center employees to include setting goals, monitoring performance, providing coaching, counseling and development. Accountable for the management of an efficient, clean and safe LTL operation
• Responsible for all hiring, training and terminations; assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion
• Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations
• Develop and deliver internal and external strategies to provide superior service to Estes’ customers. Implement, analyze and monitor to ensure revenue, service goals, expenses, profits, budgets, and internal/external obligations with Estes’ business partners are met
• Responsible for the creation and implementation of an annual yearly business plan for the Service Center, along with Service Center strategies, Quarterly Business Reviews and Period P&L Analysis
• Support customer relationships, oversee profit and cost controls, and ensure safety, service, and quality measures are implemented, audited and monitored for corrections
• Manage / oversee all Service Center functions to include dock, city operations and scheduling for all timely freight deliveries
• Responsible for meeting all the KPI’s set forth by the company
• Maintain an effective working relationship with other departments such as safety, sales, claims, loss prevention, customer care, and fleet services
• Directly investigate the source of customer complaints and respond accordingly to implement corrective actions and continuous improvement opportunities
• Act as Company's representative before government agencies or legal representatives
• Regular attendance is required.
• This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications

• High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor Degree preferred
• A minimum of 3 years supervisory experience in the LTL industry preferred
• Must have good computer skills ( AS400 and MS Office a plus)
• Proven leadership, team building and interpersonal relationship skills
• Excellent customer focus
• Must have strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees
• Possess excellent verbal, written and listening communication skills
• Excellent planning and organization skills
• Ability to create, implement and monitor training programs
• Some traveling required
• Must have a strong work ethic and good problem solving skills
• Must be willing to work 50 hours/ week average
• Must be able to work any shift and in all areas relative to the needs of the service center and in any weather condition
• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
• Must be able to comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be authorized to work in the United States

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to fingers, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand; walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and fumes or airborne particles. The employee may be required to work in high/precarious places, with hazardous materials, and in various weather conditions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.