Service Center Manager

Henley VIOC; Thousand Oaks (CA); On-site; USD 38,572; Full time

Benefits offered by this job

Paid on-the-job training

Competitive pay

Employee discount

Tuition reimbursement

Medical, Dental, Vision benefits

Job summary

A leading automotive service provider in Thousand Oaks is seeking a Service Center Manager. This role involves managing daily operations, ensuring customer satisfaction, and leading a dedicated team. The ideal candidate will have at least 2 years of managerial experience in the automotive sector. Benefits include paid training, competitive pay of $28.50 per hour, and various employee perks such as tuition reimbursement and health plans.

Qualifications

• 2 years managerial/supervisory experience in the quick lube/automotive business is required.
• Must have reliable transportation.

Responsibilities

• Manage day-to-day operations and the success of your team and service center.
• Provide exceptional customer service and handle customer inquiries.
• Perform maintenance tasks such as oil changes and tire rotations.
• Ensure a clean and safe work environment.

Skills

Customer-focused teamwork

Attention to detail

Problem-solving skills

Strong communication skills

Job description

IH0159-Thousand Oaks
2378 E Thousand Oaks Blvd
Thousand Oaks, CA 91362, USA

Are you looking to level up your management experience? Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is looking for leaders with experience! This is your gateway to learn the “ins & outs” of our service centers, develop as a leader, gain responsibility, and ultimately, move into a career with limitless opportunities.

As a Service Center Manager, no day is ever dull. You will be responsible for managing the day-to-day operations, as well as driving the success of your team and service center. If you’re ready to take the next step in your career, we’ll put you on the fast-track to success.

The Tools We'll Need From You

• Willingness to learn and work as part of a customer-focused team
• 2 years managerial/supervisory experience in the quick lube/automotive business is required

The Tools We'll Provide To You

• Paid on-the-job training
• No late evenings – Most locations close by 7pm
• Competitive pay set at $28.50 per hour
• Now offering Earned Wage Access through DailyPay!
• Promoting from within – 95% of upper-level management started out in an entry-level position
• Safety Shoes, Uniforms & Personal Protective Equipment (PPE)
• Tuition Reimbursement
• Employee Discount – 50% off most services for up to 2 vehicles
• Medical, Dental, Vision, and 401(k) Savings plan

*Terms and conditions may apply and benefits may differ depending on location

Responsibilities

• Provide exceptional customer service and address any concerns or questions.
• Perform oil changes, filter replacements, and lubrication services for vehicles.
• Inspect vehicles for any potential issues or areas that require attention.
• Conduct basic maintenance tasks such as tire rotations and fluid level checks.
• Basic computer knowledge/aptitude
• Keep track of inventory and ensure all supplies are readily available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines to ensure a safe working environment.

Requirements

• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills
• Strong customer service and communication skills
• Ability to work in a fast-paced environment and handle multiple tasks.
• Able to learn and follow the VIOC SuperPro process for all services.
• Must have reliable transportation.

Essential Functions

• Inspecting and replacing car lights and wipers.
• Check fluid levels and add fluids to vehicle when necessary.
• Inspect/replace engine air filter and cabin air filter.
• Add oil to engine in the proper amount based on specifications of vehicle make/model.
• Able to remove/rotate/lift/reinstall tires for tire rotation service.
• Lubricate necessary components of the chassis/driveline.
• Perform additional services on cooling systems and transmissions.
• Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly.
• Able to move from bay to bay to perform services on multiple vehicles.
• Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication)
• Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk.
• Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle.
• Able to move/transport items up to approximately 50 pounds.
• Able to work with tools to perform duties in tight sometimes hard to reach areas.
• Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order.
• In this position you will be subject to environmental conditions. Activities occur inside and outside and in varying temperature conditions.
• In this position you will be subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
• In this position you will be subject to hazards. Includes a variety of conditions including but not limited to proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals.
• In this position you will be subject to atmospheric conditions. One or more of the following conditions that may affect the respiratory system or skin: fumes, odors, dust, mists, gases, restricted ventilation.
• In this position you will be required to function in narrow aisles or passageways such as catwalks.

The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.

Henley Companies and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.

We participate in the E-Verify program.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.