Service Center Manager

Delphi Technologies; Chicopee (MA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

On-the-job training

Uniforms and tools provided

Paid time off and holidays

Medical, dental, vision, and 401(k)

Job summary

Metrolube Enterprises Inc in Massachusetts seeks a Service Center Manager to blend technical knowledge with people leadership. You will lead a team, manage daily operations, and ensure top-tier customer service for automotive needs.

This role requires 2 years of supervisory automotive experience, strong cash-handling know-how, and the ability to lift up to 50 lbs and stand for extended periods. We promote from within, with training provided.

Qualifications

• High school diploma or equivalent.
• 2 years supervisory/managerial automotive experience.
• Knowledge of cash handling, facility and safety policies and practices.
• Able to lift up to 50 pounds.
• Stand for extended periods and climb stairs.

Responsibilities

• Oversee service center operations: hiring, training, discipline, inventory, EH&S compliance.
• Responsible for inventory, labor management and financial performance of the service center.
• Mentor, lead and train the team to optimize their development.
• Perform and train others on preventive maintenance tasks (oil, fluids, filters, lights, wipers).
• Maintain a clean, well-organized service center and a safe working environment.
• Provide superior customer service leadership and build customer loyalty.

Skills

Customer service

Interpersonal communication

Team leadership

Mathematical calculations

Cash handling

Safety awareness

Education

High school diploma or equivalent

Job description

As a Service Center Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on the move, interacting with your team and customers to find the best solutions for their vehicle's needs while building loyalty. You will also be responsible for your team members' success. If you are ready to take the initiative, we're here to help you put your career on the fast-track to success.

• The overall operation of a service center: hiring, training, discipline of employees, customer service, maintaining store inventories/housekeeping, achieving profit plan, ensuring Environmental, Health & Safety (EH&S) compliance and other policies and procedures are met
• Responsible for inventory, labor management and financial performance of the service center
• Mentor, lead and train the team to optimize their development
• Perform and train others on automotive preventive maintenance such as changing oil, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers
• Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
• Provide superior customer service leadership
• Build trust and win repeat, loyal customers

How you'll succeed

• You are friendly and willing to work as part of customer-focused team
• Have effective interpersonal, oral communication skills
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages
• Knowledge of cash handling, facility and safety control policies and practices
• Reliable transportation to and from work
• Ability to occasionally lift up to 50 pounds
• Be able to stand for extended periods of time and climb stairs
• Have full mobility and are able to twist, stoop and bend
• High school diploma or equivalent
• 2 years managerial/supervisory experience in the quick lube/automotive business is required

Benefits include:

• On-the-job training
• As a Service Center Manager, you will blend technical and management skills to lead, develop and train
• Company provided uniforms and tools
• We promote from within- a commitment we are passionate about
• Paid time off and holidays*
• Medical, dental, vision, and 401(k) savings plans*

*Terms and conditions apply, and benefits may differ depending on location

Metrolube Enterprises Inc is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Category Service Center Management

EOE Statement Valvoline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

This position is currently accepting applications.