Service Center Administrative Manager

Graybar; Atlanta (GA); On-site; USD 73,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Life Insurance

401(k) with company match

Paid Vacation & Sick Days

Paid Holidays

Wellness Day

Employee Recognition Program

Educational Reimbursement

Career Development Programs

Job summary

Graybar is seeking an experienced operations leader to manage the administrative functions for multiple zones and service centers. You will drive workforce management, supervise administrative staff, and ensure delivery of high-quality services to internal and external customers.

The role emphasizes cost control, process improvement, and adherence to company policies. You will coordinate reporting, inventories, and supplier interactions while maintaining a secure and efficient work environment.

Qualifications

• 3 years experience: prior operating management or customer service/administrative supervisory experience
• High school diploma or GED
• Four-year degree or equivalent experience preferred
• Knowledge of Microsoft Office – Intermediate to Advanced Level
• Knowledge of SAP and Warehouse Management System (WMS)
• Leadership and supervisory skills
• Solid organizational skills and mathematic/logic skills
• Solid verbal and written communication skills
• Ability to effectively supervise staff and achieve results through others
• Ability to interact with all levels within the organization

Responsibilities

• Manage all aspects of workforce management for administrative employees including hiring, training, evaluating, mentoring, rewarding, disciplining, and succession planning
• Manage all administrative support and other administrative tasks including approving workflows, processing of returned goods, miscellaneous bills and credits, proof of delivery requests, supplier credits, applicable SAP/WMS internal reporting, and other administrative tasks required
• Handle maintenance of office equipment; maintain acceptable conditions in the hold/returned goods/reship areas; monitor/refresh inventory of standard forms/office/miscellaneous supplies; perform or supervise the preservation and proper destruction of Company records as outlined by Company policy
• In conjunction with Manager, oversee telephone service to ensure highest possible service levels; closely monitor staffing, training, and equipment needs
• Ensure the enforcement of security regulations as outlined in the General Instructions and the Procedural Manual; monitor adherence to all mandatory administrative and procedural instructions; take action to correct deficiencies noted in systems and procedural audits
• Coordinate with Corporate Zone District Administrative Department to maintain timely transaction reporting and take action to correct irregularities noted; assist Manager with annual inventory process; assist in the classification and monitoring of operating expenses
• Work to reduce expenses; regularly review all processing to ensure customer service commitments are being consistently met; lead administrative departmental efforts to improve processes and eliminate rework; participate on Continuous Improvement Teams
• Make periodic visits/inspections to support and ensure assigned zone customer service levels meet the Company’s standards and expectations
• Participate on Continuous Improvement Project teams locally or nationally that involve Service Center processes and functions

Skills

Leadership

Communication

Microsoft Office

SAP

WMS

Supervisory skills

Organization

Education

High School Diploma or GED

Bachelor's Degree or equivalent

Tools

Microsoft Office

SAP

WMS

Job description

Become part of the excitement.

Manage the administrative operations of multiple assigned zone/service centers to achieve efficient delivery of administrative services to benefit internal and external customers. Ensure adherence to established performance standards related to zone administrative functions and meet the Company’s service standards.

In This Role You Will

• Manage all aspects of workforce management for administrative employees including hiring, training, evaluating, mentoring, rewarding, disciplining, and succession planning.
• Manage all administrative support and other administrative tasks including approving workflows, processing of returned goods, miscellaneous bills and credits, proof of delivery requests, supplier credits, applicable SAP/WMS internal reporting, and other administrative tasks required.
• Handle maintenance of office equipment; maintain acceptable conditions in the hold/returned goods/reship areas; monitor/refresh inventory of standard forms/office/miscellaneous supplies; perform or supervise the preservation and proper destruction of Company records as outlined by Company policy.
• In conjunction with Manager, oversee telephone service to ensure highest possible service levels; closely monitor staffing, training, and equipment needs.
• Ensure the enforcement of security regulations as outlined in the General Instructions and the Procedural Manual; monitor adherence to all mandatory administrative and procedural instructions; take action to correct deficiencies noted in systems and procedural audits.
• Coordinate with Corporate Zone District Administrative Department to maintain timely transaction reporting and take action to correct irregularities noted; assist Manager with annual inventory process; assist in the classification and monitoring of operating expenses.
• Work to reduce expenses; regularly review all processing to ensure customer service commitments are being consistently met; lead administrative departmental efforts to improve processes and eliminate rework; participate on Continuous Improvement Teams.
• Make periodic visits/inspections to support and ensure assigned zone customer service levels meet the Company’s standards and expectations.
• Participate on Continuous Improvement Project teams locally or nationally that involve Service Center processes and functions.

What You Bring To The Table

• 3 years experience: prior operating management or customer service/administrative supervisory experience
• High school diploma or GED
• Four-year degree or equivalent experience preferred
• Knowledge of Microsoft Office – Intermediate to Advanced Level
• Knowledge of SAP and Warehouse Management System (WMS)
• Leadership and supervisory skills
• Solid organizational skills and mathematic/logic skills
• Solid verbal and written communication skills
• Ability to effectively supervise staff and achieve results through others
• Ability to interact with all levels within the organization

Compensation Details:

The expected starting rate of pay for this position is $73,000 - $80,000 annually, depending on experience. This position is also incentive eligible, based on specific and relevant business metrics.

The Value Of Graybar

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with Profit Sharing Plans.
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program.
• Reach your career goals with our Educational Reimbursement and Career Development Programs.
• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.

We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.

That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Equal Opportunity Employer/Vet/Disabled