Service Captain

Lost & Found Restaurant; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Job summary

Lost & Found Restaurant in Pittsburgh, PA is seeking an experienced Service Captain to lead our front-of-house team toward excellence. As the heartbeat of the dining room, you will guide guests and staff through every memorable moment.

You will oversee shifts, train and mentor servers, coordinate between kitchen and dining room, and ensure guest satisfaction with knowledge of menu, wine, and beverage offerings. Flexibility for evenings, weekends and holidays is required.

Qualifications

• 2+ years in fine dining, upscale casual, or high-volume restaurant
• Leadership or supervisory experience in a front-of-house role
• Strong knowledge of food, wine, and beverage service etiquette
• Excellent communication and team leadership skills
• Ability to stay calm, composed, and solutions-oriented in a fast-paced setting
• RAMP or equivalent responsible alcohol service certification (or willingness to obtain)
• Flexible availability including evenings, weekends, and holidays

Responsibilities

• Oversee and coordinate front-of-house service staff during shifts to ensure seamless dining experiences
• Greet and engage guests, managing table flow, seating, and overall guest satisfaction
• Train, mentor, and motivate servers and support staff on service standards and best practices
• Communicate effectively between the kitchen and dining room to ensure timely and accurate food delivery
• Handle guest concerns, complaints, and special requests with professionalism and urgency
• Maintain knowledge of menu items, specials, wine, and beverage offerings to assist guests and staff
• Uphold restaurant cleanliness, organization, and service standards throughout each shift

Skills

Communication skills

Front-of-house leadership

Food & beverage etiquette

Calm under pressure

Leadership experience

Tools

RAMP certification

Job description

Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms

About the Role:

Lost & Found Restaurant in Pittsburgh, PA is looking for an experienced and passionate Service Captain to lead our front-of-house team to excellence. This is your opportunity to be the heartbeat of an exceptional dining experience, guiding guests and staff alike through every memorable moment.

Responsibilities:

• Oversee and coordinate front-of-house service staff during shifts to ensure seamless dining experiences
• Greet and engage guests, managing table flow, seating, and overall guest satisfactionTrain, mentor, and motivate servers and support staff on service standards and best practices
• Communicate effectively between the kitchen and dining room to ensure timely and accurate food delivery
• Handle guest concerns, complaints, and special requests with professionalism and urgency
• Maintain knowledge of menu items, specials, wine, and beverage offerings to assist guests and staff
• Uphold restaurant cleanliness, organization, and service standards throughout each shift

Requirements:

• 2+ years of experience in a fine dining, upscale casual, or high-volume restaurant environment
• Prior leadership or supervisory experience in a front-of-house role preferred
• Strong knowledge of food, wine, and beverage service etiquette
• Excellent communication, interpersonal, and team leadership skills
• Ability to remain calm, composed, and solutions-oriented in a fast-paced setting
• RAMP or equivalent responsible alcohol service certification (or willingness to obtain)
• Flexible availability including evenings, weekends, and holidays

About Us:

Lost & Found Restaurant is a brand new dining destination in the heart of Pittsburgh, PA, where we are passionate about genuine hospitality and creating memorable experiences through excellent food & drink. This is a wonderful opportunity to be part of something new and exciting in the Pittsburgh area while also growing in a company that shares like-minded values of service.