Service Business Manager

Southeast Steel Systems; Gibsonton (FL); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

Southeast Steel Systems is seeking an experienced Service Business Manager to lead our approximately $12 million Service & Repair business. The role carries full P&L responsibility for revenue growth, profitability, operations, safety, and team performance.

The ideal candidate has a strong background in construction, metal buildings, roofing, or service operations, with proven experience managing a business unit of this size. This is a full-time on-site leadership role in Gibsonton, FL.

Qualifications

• Proven experience managing the P&L of a large service or contracting business.
• Experience leading managers, field supervisors, and multiple service crews.
• Strong background in construction, metal buildings or roofing.
• Ability to read construction drawings, specs, and project scopes.
• Experience estimating labor, materials, and project costs.
• Knowledge of budgeting, financial reporting, and profitability.
• Leadership, planning, communication, and problem-solving skills.

Responsabilités

• Develop and execute business strategies, operating plans, and revenue targets.
• Identify new service opportunities and markets.
• Expand recurring revenue via maintenance programs and service agreements.
• Manage full P&L and financial performance.
• Oversee service projects from request to completion.
• Manage schedules, materials, and resources.
• Ensure safety, quality, and customer satisfaction.
• Build and maintain customer relationships; oversee subcontractors.
• Lead, coach, and develop managers and field crews.

Connaissances

P&L management

Leadership

Budgeting

Strategic planning

Operations management

Team leadership

Communication

Problem solving

Outils

NetSuite

Description du poste

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Service Business Manager

Manufacturing & Field Service Repa Full Time Senior Management Gibsonton, FL, US

Service Business Manager

Southeast Steel Systems

Position Summary

Southeast Steel Systems is seeking an experienced Service Business Manager to lead our approximately $12 million Service & Repair business.

This leadership role has full profit and loss (P&L) responsibility for revenue growth, profitability, operations, safety, and team performance. The Service Business Manager will develop business strategies, manage budgets, oversee service projects, lead field teams, and ensure work is completed safely, on schedule, and within financial targets.

The ideal candidate has a strong background in construction, metal buildings, roofing, or service operations, along with proven experience managing a business unit of comparable size.

Key Responsibilities

Business Leadership and Strategy

Develop and execute business strategies, annual operating plans, and revenue growth targets.

Identify new service opportunities, markets, and customer segments.

Expand recurring revenue through preventative maintenance programs and service agreements.

Establish processes, scheduling systems, and staffing plans that support business growth.

Financial Management and P&L Accountability

Manage full P&L responsibility, including revenue, gross profit, overhead, and operating income.

Develop annual budgets, monthly forecasts, and financial performance reports.

Establish pricing strategies, labor rates, and margin standards.

Monitor estimated versus actual job costs using NetSuite.

Identify financial risks, control expenses, and address margin concerns.

Manage subcontractor and outside service costs.

Oversee billing timelines, unbilled work, and collections support.

Estimating and Quoting

Partner with Sales to develop project scopes, estimates, and customer proposals.

Estimate labor, materials, equipment, travel, subcontractors, and other project costs.

Establish estimating standards and quote approval processes.

Review and approve estimates within assigned authority.

Maintain accurate estimates and quoting records in NetSuite.

Service Operations and Project Management

Oversee service and repair projects from initial request through completion.

Manage project schedules, staffing, materials, equipment, and resources.

Ensure projects are ready before field crews begin work.

Resolve scheduling conflicts, field issues, and project delays.

Review and approve project scope changes before additional work begins.

Maintain accurate project documentation and job records in NetSuite.

Ensure service work meets company standards for safety, quality, and customer satisfaction.

Customer and Subcontractor Management

Build and maintain strong customer relationships.

Set clear expectations for project scope, cost, and completion schedules.

Resolve customer concerns and oversee project closeout.

Identify opportunities to provide additional services and products.

Develop and maintain a qualified subcontractor network.

Monitor subcontractor pricing, scheduling, performance, and work quality.

Team Leadership and Safety

Lead, coach, and develop project managers, estimators, field supervisors, and service crews.

Establish staffing plans to support current operations and future growth.

Set performance goals and conduct employee performance reviews.

Hold employees accountable for productivity, quality, safety, and results.

Oversee safety training, compliance, and field safety performance.

Work with Sales, Purchasing, Engineering, Operations, Project Management, and Accounting to ensure business success.

Primary Areas of Service

Our Service & Repair business supports commercial and industrial customers in the following areas:

Metal building and pre-engineered metal building (PEMB) repairs

Roof and wall panel repairs

Roof leak investigation and repair

Flashing, trim, closures, and weather-tightness

Structural and miscellaneous steel repairs

Storm damage assessment and repairs

Doors, openings, and roll-up door repairs

Building additions and modifications

Preventative maintenance and building inspections

Key Performance Expectations

The Service Business Manager will be responsible for driving results in the following areas:

Revenue growth and annual business targets

Gross profit and operating income

Budget management and cost control

Quote volume and sales conversion

Project backlog and job completion

Estimated versus actual job costs

Project scheduling and on-time performance

Customer satisfaction and service quality

Safety compliance and incident prevention

Employee productivity, retention, and development

Growth in recurring service agreement revenue

Accurate and timely NetSuite reporting and billing documentation

Required Qualifications

Proven experience managing the P&L of a service, construction, or contracting business with approximately $10 million or more in annual revenue.

Experience leading managers, field supervisors, and multiple service crews.

Background in construction, metal buildings, roofing, or service operations.

Ability to read construction drawings, specifications, and project scopes.

Experience estimating labor, materials, and project costs.

Strong understanding of project profitability, budgeting, and financial performance.

Strong leadership, planning, communication, and problem-solving skills.

Preferred Qualifications

10 or more years of experience in construction, service operations, or project management.

At least five years of management experience with budget or P&L responsibility.

Experience with pre-engineered metal buildings, metal roofing, wall systems, or commercial and industrial construction.

Experience using NetSuite or a similar ERP system for estimating, job costing, financial reporting, and project management.

Core Competencies

Leadership and accountability

Financial and business management

Strategic planning and business growth

Customer service and relationship management

Communication and team development

Problem-solving and decision-making

Safety and operational excellence

About Southeast Steel Systems

Southeast Steel Systems provides steel building solutions through its operating businesses, All Steel Buildings and Steel Building Systems. Our Service & Repair business supports customers with building maintenance, repairs, modifications, and related services.

We are seeking a leader who can take ownership of the business, develop a strong team, improve operational performance, and drive long-term growth.