Service BDC Representative

Delray Buick GMC; Delray Beach (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is on the lookout for a high-energy BDC Representative to join their expanding Service Department. This role offers a competitive hourly pay along with bonuses, ensuring excellent compensation potential. The company prides itself on providing a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan. With a commitment to employee growth and development, this position promises opportunities for advancement and extensive training. If you have a passion for customer service and want to thrive in a dynamic environment, this could be the perfect fit for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Retirement Plan

Qualifications

• Previous customer service experience in the automotive industry preferred.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Answer inbound calls and respond to emails regarding vehicle service needs.
• Schedule service appointments and follow up with customers.
• Provide exceptional customer service and resolve issues.

Skills

Customer Service

Communication Skills

Problem-Solving

Microsoft Office Proficiency

Education

High School Diploma or Equivalent

Tools

Computer Applications

Job description

We are looking to add a high-energy BDC Representative to our growing Service Department. Previous Service BDC Experience Preferred,but not required. Pay Range is based on previous experience. Hourly pay rate plus bonuses for compensation potential. Our company have been in business since 1907 and is continuously growing in terms of number of dealerships within the umbrella. Advancement opportunities available. Training provided and additional training available.

Compensation & Benefits:
We offer competitive hourly pay and a comprehensive benefits package including medical, dental, and vision insurance, paid time off, and a 401(k) retirement plan. In addition, you will have the opportunity to grow and develop within our company.

Responsibilities:
- Answer inbound calls and respond to emails from customers regarding their vehicle service needs
- Schedule service appointments, confirm appointments, and follow up with customers
- Communicate with customers to obtain necessary information for service appointments
- Provide exceptional customer service by addressing customer concerns and resolving issues
- Utilize customer service skills to retain and enhance customer relationships
- Develop and maintain knowledge of our products, services, and promotions to accurately answer customer inquiries
- Maintain accurate and detailed customer records and service histories
- Collaborate with service department staff to ensure efficiency and customer satisfaction
- Meet or exceed customer service goals and standards

Requirements:
- High school diploma or equivalent required
- Previous customer service experience in the automotive industry preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficiency in Microsoft Office and other computer applications
- Ability to multitask and work in a fast-paced environment
- Willingness to work flexible hours, including weekends and evenings
- Must pass a pre-employment background check and drug test

EEOC statement:
Delray Buick GMC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.