Service Associate (Teller)

First-Merchants-Bank; Muncie (IN); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Additional Benefits

Job summary

First Merchants Bank is seeking a Service Associate (Teller) to join our team. You will provide high quality customer service while accurately and efficiently completing bank transactions and suggesting products to meet customers’ financial needs.

You will balance cash, assist with opening/closing banking center, and participate in team coaching sessions. The role focuses on selling bank products, referring customers, and maintaining compliance with regulations and security policies, in a

Qualifications

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

Responsibilities

• Responding to customer requests for banking transactions.
• Answering customer inquiries and problems with solutions that meet the customer’s current needs.
• Continually building customer loyalty and customer advocates.
• Balance cash, daily transactions, vault and ATM.
• Understanding and ensuring compliance, regulations and reporting.
• Following information security policy and verification procedures to protect customer privacy.
• Assist with opening and/or closing banking center.
• Sell bank products, make customer referrals and other activities to support goals.
• Know about all bank products.
• Participate in daily/weekly meetings and coaching sessions.

Skills

Cash Handling

Sales

Customer Service

Banking Products Knowledge

Education

High School Diploma or Equivalent

Job description

First Merchants Bank is seeking a Service Associate (Teller) to join our team! This position will focus on providing high quality customer service by accurately and efficiently completing bank transactions and suggesting the products and services to meet the current and future financial needs of bank customers. We support you so you can exceed personal production goals while delivering a meaningful customer experience.

As part of this role, you will:

• Responding to customer requests for banking transactions.
• Answering customer inquiries and problems with solutions that meet the customer’s current needs.
• Continually building customer loyalty and customer advocates.
• Contribute to overall banking center operation by:
• Balance cash, daily transactions, vault and ATM.
• Understanding and ensuring compliance, regulations and reporting.
• Following information security policy and verification procedures to protect customer privacy.
• Assist with opening and/or closing banking center.
• Actively participate in a high performing sales environment by:
• Selling bank products, making customer referrals and other activities to support the goals.
• Knowing about all bank products.
• Participating in daily/weekly meetings and coaching sessions.

To be successful in this position, we require the following:

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

First Merchants offers the following:

• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities