Service Associate (Teller)

First Merchants Corporation; Crawfordsville (IN); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Base pay plus bonuses

Health Insurance

401k

HSA/FSA

Paid time off

Paid holidays

Parental leave

Tuition reimbursement

Additional benefits

Descripción de la vacante

First Merchants Bank is seeking a Service Associate (Teller) to join our team in Crawfordsville, IN. This role focuses on delivering high quality customer service by accurately handling bank transactions and guiding customers to the right products and services.

You will balance cash, follow procedures to protect customer privacy, and support sales goals through referrals. A High School Diploma and 3 months related experience are preferred.

Formación

• High School Diploma or Equivalent required.
• 3 months of sales, cash handling, or related experience preferred.

Responsabilidades

• Provide excellent customer service by responding to customer requests for banking transactions and inquiries.
• Balance cash, daily transactions, vault and ATM; ensure compliance and protect customer privacy.
• Sell bank products and make referrals to support sales goals; participate in meetings and coaching sessions.

Conocimientos

Excellent customer service

Cash handling

Sales/referrals

Product knowledge

Educación

High School Diploma or Equivalent

Descripción del empleo

First Merchants Bank is seeking a Service Associate (Teller) to join our team! This position will focus on providing high quality customer service by accurately and efficiently completing bank transactions and suggesting the products and services to meet the current and future financial needs of bank customers. We support you so you can exceed personal production goals while delivering a meaningful customer experience.

As part of this role, you will:

• Provide excellent customer service by:
  • Responding to customer requests for banking transactions.
  • Answering customer inquiries and problems with solutions that meet the customer's current needs.
  • Continually building customer loyalty and customer advocates.
• Contribute to overall banking center operation by:
  • Balance cash, daily transactions, vault and ATM.
  • Understanding and ensuring compliance, regulations and reporting.
  • Following information security policy and verification procedures to protect customer privacy.
  • Assist with opening and/or closing banking center.
• Actively participate in a high performing sales environment by:
  • Selling bank products, making customer referrals and other activities to support the goals.
  • Knowing about all bank products.
  • Participating in daily/weekly meetings and coaching sessions.

To be successful in this position, we require the following:

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

First Merchants offers the following:

• Base Pay PLUS Bonuses
• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.