Service Associate - Night

EōS Fitness; Lutz (FL); On-site; USD 22,041 - 23,419; Part time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training

Employee referral program

Group health, dental, vision benefits

401(k) with company matching

Job summary

EōS Fitness in Lutz, FL is looking for a Service Associate to join their team. This role is pivotal in providing a welcoming atmosphere, greeting members, and addressing inquiries about gym services. A focus on exceptional customer service and strong interpersonal skills are essential.

The ideal candidate should have prior experience in a customer-facing role, be flexible with their working hours, and have a strong interest in fitness. Opportunities for professional development and benefits including free membership are offered.

Qualifications

• Previous experience in customer service or a front desk role.
• Strong interest in the fitness industry is a plus.
• Flexibility to work evenings, weekends, and holidays as required.

Responsibilities

• Greet members and guests with a friendly and professional attitude.
• Provide information about gym services, programs, and membership options.
• Process payments for memberships, classes, and retail items.

Skills

Customer service experience

Interpersonal skills

Multitasking

Organizational skills

Problem-solving skills

Tools

MS Office

Gym management software

Job description

Lutz, FL: SR 54/Ballantrae Blvd (Cypress Ranch)

The Service Associate reports directly to the Operations Manager and is responsible for providing a welcoming, professional, and helpful experience to all members. They greet and direct members, guests, and staff upon entry and serve as representatives of the gym's commitment to exceptional service. The Service Associate handles member inquiries and requests, offers knowledgeable assistance, and ensures every individual feels valued and supported in their fitness journey. They remain flexible and adaptive to the evolving needs of the gym.

Position Purpose

Be a great host and the members’ best source of information while creating a fun atmosphere for members, guests, and staff.

Responsibilities

• Greet members and guests with a friendly and professional attitude
• Provide information about gym services, programs, and membership options
• Address member inquiries, concerns, and complaints promptly and professionally
• Check in members and guests using the gym’s management system
• Oversee and manage check‑in alerts and notifications
• Ensure the front desk area is clean, organized, and stocked with necessary supplies
• Process payments for memberships, classes, and retail items
• Follow safety protocols and procedures to ensure the well‑being of all gym members and staff
• Monitor and manage inventory levels for coolers, beverages, and bar items, and track sales performance
• Support a clean and well‑maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks

Qualifications

• Previous experience in customer service or a front desk role
• Experience or strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer‑focused attitude
• Ability to multitask and handle a fast‑paced environment
• Proficiency in MS Office and familiarity with gym management software
• Strong organizational and problem‑solving skills
• Flexibility to work evenings, weekends, and holidays as required
• Someone who embraces our core values

Requirements

• CPR certification required within 30 days of hire
• Must attend all mandatory company trainings within 30 days of employment
• Follow all current company policies and standard operating procedures, which may be updated or changed over time
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Ability to bend routinely and repetitively to lift more than 40 lbs
• Ability to access and operate company computer systems to prepare documents, enter data, and read reports from database or email system

Hourly Pay Range

$16 – $17 USD

Benefits and Perks

• A highly energetic and collaborative team
• A management team that cares about your professional development
• Free membership for you and one family member
• Discounted personal training and merchandise, including supplements
• Employee referral program
• Daily pay offered – access your funds before payday
• Competitive pay plus vacation, holiday, and sick pay*
• Group health, dental, vision, supplemental life, and employee assistance program*
• 401(k) with company matching*
• Personal education growth options with Sophia Learning

*Based on eligibility of tenure and full‑time vs. part‑time employment

Equal Employment Opportunity Statement

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.