Service Associate

Retail Region 2 Administration; Lawrence (MA); On-site; USD 42,000 - 48,000; Full time

Job summary

Retail Region 2 Administration is seeking a Service Associate/Teller hybrid to support branch operations and customer service. The role combines responsibilities from the platform and teller lines, with a starting pay rate of $22.00 per hour.

The position emphasizes deposit accounts, loan processing, and cross-selling activities within a fast-paced banking environment. A high school diploma is required, and 1–2 years of sales experience in retail, financial services, or hospitality is preferred.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of sales experience in retail, financial services or hospitality preferred.
• Some banking experience (e.g., teller) is a plus.
• Ability to communicate information clearly to customers and colleagues.
• Ability to build relationships and work with cross-functional teams.

Responsibilities

• Opens deposit accounts and processes loan applications for lending units.
• Closes loans for customers and makes referrals to bank partners.
• Proactively engages high-value customers by phone and in person to retain and grow the portfolio.
• Handles daily account maintenance and ensures operational compliance with policies.
• Performs teller duties including deposits, cashing checks, and recording transactions.

Skills

Customer service

Sales experience

Banking knowledge

Communication skills

Independent multi-tasking

Education

High school diploma or equivalent

Job description

Starting Rate: $22.00

Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).

Major Responsibilities

Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized.

Account Representative Duties

• Opens deposit accounts
• Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)
• Closes loans for customers for applicable business lines (i.e. consumer lending)
• Makes referrals to other bank business lines and third-party partners
• Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio
• Responsible for operational compliance and adherence to policy
• Handles daily account maintenance and other service issues as necessary
• Understands and provides support in achieving quarterly sales

Teller Duties

• Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts
• Cash checks for customers and non-customers according to bank policy
• Process and properly record the sale of monetary instruments (i.e. official bankchecks)
• Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments
• Process foreign currency purchases and sales
• Process various types of loan payments and credit card cash advances
• Relative to all duties, must adhere to all bank policies and procedures

Individuals in this position will have a mixture of time between platform and teller line. On some occasions more time might be spent on one side verses the other.

Qualifications

• Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the service associate should seek guidance from his/her immediate supervisor.
• Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate.
• High school diploma or equivalent required
• 1-2 years of sales experience in a retail, financial services or hospitality environment preferred.
• Some banking experience is preferred (e.g., teller or otherwise) is a plus.
• Basic business acumen and professionalism is a must.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Ability to build relationships and strong alliances across the organization.
• Ability to quickly learn all details about the products and services offered by the bank.

Working Conditions

• Ability to remain in a stationary position for long periods of time without a break and with continuous customercontact.
• Incumbent must be able to transport items weighing 15 pounds or more.