Service Associate

EōS Fitness

United States

On-site

USD 13,776 - 17,908

Part time

14 days+

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Benefits offered by this job

Free membership for you and one family member

Discounted personal training

Competitive pay plus vacation and sick pay

401(k) with company matching

Employee referral program

Job summary

A fitness company is seeking a Service Associate to greet members and assist with inquiries in a vibrant environment. The role includes processing payments and ensuring excellent customer service. The ideal candidate has customer service experience and a passion for fitness. This part-time position offers an hourly pay range of $10-$13 and various benefits including free membership.

Qualifications

Previous experience in customer service or front desk role required.
Interest in the fitness industry is a plus.
Flexibility to work evenings, weekends, and holidays.

Responsibilities

Greet and assist members and guests.
Process payments for memberships and classes.
Handle member inquiries and concerns.

Skills

Customer service experience

Interpersonal skills

Multitasking

Organizational skills

Tools

MS Office

Gym management software

Job description

Join to apply for the Service Associate role at EōS Fitness

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Our Service Associate reports directly to the Operations Manager and is responsible for providing a welcoming, professional, and helpful experience to all members. Beyond greeting and directing members, guests, and staff upon entry, they serve as representatives of our gym's commitment to exceptional service. The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these responsibilities encompass a broad spectrum, our Service Associate remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under the discretion of management.

Position Purpose: Be a great host, the members best source of information, and create a fun atmosphere for members, guests and staff.

Core Purpose

To create loyal, lifelong fans and exercise practitioners.

Responsibilities

Greet members and guests with a friendly and professional attitude
Provide information about gym services, programs, and membership options
Address member inquiries, concerns, and complaints promptly and professionally
Check-in members and guests using the gym’s management system
Oversee and manage check-in alerts and notifications
Ensure the front desk area is clean, organized, and stocked with necessary supplies
Process payments for memberships, classes, and retail items
Follow safety protocols and procedures to ensure the well‑being of all gym members and staff
Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance
Support a clean and well‑maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks

Qualifications

Previous experience in customer service or front desk role
Experience or strong interest in the fitness industry is a plus
Excellent interpersonal skills with a customer‑focused attitude
Ability to multitask and handle a fast‑paced environment
Proficiency in MS Office and familiarity with gym management software
Strong organizational and problem‑solving skills
Flexibility to work evenings, weekends, and holidays as required
And, of course, someone who embraces our Core Values

Requirements

CPR certification required within 30 days of hire
Must attend all mandatory company trainings within 30 days of employment
Follow all current company policies and standard operating procedures, which may be updated or changed over time
Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
Ability to bend routinely and repetitively to lift more than 40 lbs
Ability to access and operate company computer systems to prepare documents, enter data, and read reports from database or email system

Hourly Pay Range

$10 – $13 USD

Benefits And Perks

A highly energetic and collaborative team
A management team that cares about your professional development
Free membership for you and plus one family member
Discounted personal training, and merchandise – including supplements
Employee referral program
Daily Pay offered – access your funds before payday
Competitive pay plus vacation, holiday, and sick pay
Group health, dental, vision, supplemental life, employee assistant program and even pet insurance are offered
401(k) + company matching
Personal education growth options with Sophia Learning
Based on eligibility of tenure and full‑time vs. part‑time employment

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

To view more information on our CCPA policy, click HERE.

EEO is The Law - click here for more information

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at 619.467.4283.

Seniority level