Service Associate

Dormont Manufacturing Co; San Francisco (CA); On-site; USD 13,776 - 15,153; Part time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training

Employee referral program

Daily Pay offered

Group Health and dental insurance

401(k) with Company matching

Job summary

EōS Fitness in San Francisco, CA is seeking a Service Associate to provide warm and professional service while greeting members and guests. The role involves handling inquiries, assisting with memberships, and ensuring a welcoming atmosphere at the gym.

Applicants should have customer service experience, preferably in the fitness industry, and possess strong interpersonal skills. The position offers hourly pay ranging from $10 to $11 USD, and benefits such as free membership and a supportive team environment.

Qualifications

• Previous experience in customer service or front desk role.
• Experience or strong interest in the fitness industry is a plus.
• Strong organizational and problem-solving skills.

Responsibilities

• Greet members and guests with a friendly and professional attitude.
• Provide information about gym services, programs, and membership options.
• Process payments for memberships, classes, and retail items.

Skills

Customer service experience

Interpersonal skills

Multitasking ability

Organizational skills

Problem-solving skills

Tools

MS Office

Gym management software

Job description

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness’ Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Our Service Associate reports directly to the Operations Manager and is responsible for providing a welcoming, professional, and helpful experience to all members. Beyond greeting and directing members, guests, and staff upon entry, they serve as representatives of our gym’s commitment to exceptional service. The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these responsibilities encompass a broad spectrum, our Service Associate remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under the discretion of management.

Position Purpose

Be a great host, the members’ best source of information, and create a fun atmosphere for members, guests and staff.

Responsibilities

• Greet members and guests with a friendly and professional attitude
• Provide information about gym services, programs, and membership options
• Address member inquiries, concerns, and complaints promptly and professionally
• Check in members and guests using the gym’s management system
• Oversee and manage check-in alerts and notifications
• Ensure the front desk area is clean, organized, and stocked with necessary supplies
• Process payments for memberships, classes, and retail items
• Follow safety protocols and procedures to ensure the well‑being of all gym members and staff
• Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance
• Support a clean and well‑maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks

Qualifications

• Previous experience in customer service or front desk role
• Experience or strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer‑focused attitude
• Ability to multitask and handle a fast‑paced environment
• Proficiency in MS Office and familiarity with gym management software
• Strong organizational and problem‑solving skills
• Flexibility to work evenings, weekends, and holidays as required
• Someone who embraces our Core Values

Requirements

• CPR certification required within 30 days of hire
• Must attend all mandatory company trainings within 30 days of employment
• Follow all current company policies and standard operating procedures, which may be updated or changed over time
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Ability to bend routinely and repetitively to lift more than 40 lbs
• Ability to access and operate company computer systems to prepare documents, enter data, and read reports from a database or email system

Additional Compensation

• Tenure Pay

Compensation

Hourly Pay Range: $10—$11 USD

Benefits and Perks

• A highly energetic and collaborative team
• A management team that cares about your professional development
• Free membership for you and one family member
• Discounted Personal Training and merchandise – including supplements
• Employee referral program
• Daily Pay offered – access your funds before payday
• Competitive pay plus vacation, holiday, and sick pay*
• Group Health, dental, vision, Supplemental Life, and Employee Assistance Program are offered!*
• 401(k) + Company matching!*
• Personal education growth options with Sophia Learning

* Based on eligibility of tenure and full‑time vs. part‑time employment.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

EōS Fitness participates in the government eVerify program. Please review the details of this program.