Service Associate

Eosfitness; Riverview (FL); On-site; USD 20,664 - 22,041; Part time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training and merchandise

Competitive pay plus vacation, holiday, and sick pay

Group Health, dental, vision, and life insurance

401(k) with company matching

Personal education growth options

Job summary

EōS Fitness in Riverview, Florida is seeking a Front Desk Associate to create a welcoming atmosphere for members and guests. This role includes greeting visitors, providing information on services, and managing check-ins using gym management software.

The ideal candidate will possess strong customer service skills, be able to multitask in a fast-paced environment, and have a keen interest in fitness. The position offers competitive pay with additional benefits such as free membership and professional development opportunities.

Qualifications

• Previous experience in customer service or front desk role.
• Experience or strong interest in the fitness industry is a plus.
• Flexibility to work evenings, weekends, and holidays as required.

Responsibilities

• Greet members and guests with a friendly and professional attitude.
• Provide information about gym services and membership options.
• Check-in members and guests using the gym’s management system.

Skills

Customer service experience

Interpersonal skills

Organizational skills

Proficiency in MS Office

Problem-solving skills

Tools

Gym management software

Job description

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Position Purpose

Be a great host, the member's best source of information and create a fun atmosphere for members, guests and staff.

Responsibilities

• Greet members and guests with a friendly and professional attitude
• Provide information about gym services, programs, and membership options
• Address member inquiries, concerns, and complaints promptly and professionally
• Check-in members and guests using the gym’s management system
• Oversee and manage check-in alerts and notifications
• Ensure the front desk area is clean, organized, and stocked with necessary supplies
• Process payments for memberships, classes, and retail items
• Follow safety protocols and procedures to ensure the well-being of all gym members and staff
• Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance
• Support a clean and well-maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks

Qualifications

• Previous experience in customer service or front desk role
• Experience or strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer-focused attitude
• Ability to multitask and handle a fast-paced environment
• Proficiency in MS Office and familiarity with gym management software
• Strong organizational and problem‑solving skills
• Flexibility to work evenings, weekends, and holidays as required
• Someone who embraces our Core Values

Requirements

• CPR certification required within 30 days of hire
• Must attend all mandatory company trainings within 30 days of employment
• Follow all current company policies and standard operating procedures, which may be updated or changed over time
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Ability to bend routinely and repetitively to lift more than 40 lbs
• Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from database or email system

Hourly Pay Range

$15 – $16 USD

Benefits and Perks

• A highly energetic and collaborative team
• A management team that cares about your professional development
• Free membership for you and plus one family member
• Discounted Personal Training and merchandise – including supplements
• Employee referral program
• Daily Pay offered – access your funds before payday
• Competitive pay plus vacation, holiday, and sick pay*
• Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered*
• 401(k) + Company matching*
• Personal education growth options with Sophia Learning

* Based on eligibility of tenure and full-time vs. part-time employment

Equal Opportunity Employer

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

EōS Fitness participates in the government eVerify program. Please review the details of this program.