Service Associate

Raymond James, Inc.; Memphis, Northern (TN, KY); Hybride; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental & Vision

Retirement plan

Paid time off

Résumé du poste

Raymond James in Memphis is seeking a Registered Client Service Associate to provide high-touch administrative support to Financial Advisors, clients, and staff. You will handle inquiries, schedule meetings, onboard new clients, and maintain client data across internal systems.

The role requires excellent communication, solid Excel skills, and the ability to manage multiple tasks in a fast-paced hybrid environment. Licenses are preferred or can be obtained.

Qualifications

• High School Diploma or equivalent; securities industry experience preferred.
• SIE, Series 7 and 63 licenses preferred or ability to obtain.
• Strong communication and multi-tasking in a fast-paced environment.

Responsabilités

• Serves as first point of contact for a high volume of client interactions via phone, in person, and virtual.
• Onboards new clients and opens accounts; researches client and security information.
• Monitors asset transfers and cash awaiting investment; prepares reports for meetings.
• Inputs orders and assists with rebalancing portfolios for Advisors.
• Maintains client records using CRM; supports marketing events and seminars.

Connaissances

CRM software

Communication

Attention to detail

Microsoft Excel

Multichannel service

Formation

High School Diploma

FINRA SIE License

Series 7 & 63 preferred

Outils

CRM software

Office Suite

Description du poste

## Service AssociateApply: TN - Memphis - 1100 Ridgeway Loop Rd: Full time: Posted Today: R-0013387**Job Description Summary****Job Description**Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James is seeking a dynamic Registered Client Service Associate who is a motivated, detail oriented and creative problem solver to join our growing team. This essential role helps to provide high quality/high touch critical administrative support to Financial Advisors, their prospective and existing clients and other branch staff team members. The ideal candidate will have effective communication skills across multiple platforms (phone, email, in-person, virtual), as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment. Come grow with us and see where a career at Raymond James could take you!**Responsibilities:*** Serves as first point of contact to service a high volume of daily interactions, including basic inquiries, providing quotes and scheduling of meetings, with prospective and existing clients on the phone, in-person, virtually and through mailings.* Works both independently and within a dynamic team environment to provide crucial support to the financial advisors and branch office.* Onboards new clients, opens new client accounts and researches client and security information using internal databases and other technologies.* Ensures key client information and documentation is current with firm and industry requirements, rules and regulations.* Processes and monitors the transfer of assets to ensure all assets and cost basis were successfully received.* Monitors available cash awaiting investment, including running weekly cash and cash equivalent reports and contacting clients with investment opportunities to maximize returns.* Reviews, assesses and responds to all corporate action items and client account alerts.* Prepares financial reports, spreadsheets and other materials for client meetings.* Inputs orders and rebalances portfolios on behalf of the Financial Advisors.* Creates and maintains records and files utilizing Client Relationship Management (CRM) software.* Assists Financial Advisors with marketing efforts including seminars and other client-facing events.* Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures.* Performs other duties and responsibilities as assigned.**Skills:*** Company’s working structure, policies, mission, and strategies.* Managed account platforms.* General office practices, procedures, and methods.* Investment concepts, practices and procedures used in the securities industry.* Financial markets, products and industry regulations.* Trading terminology.* Client Relationship Management (CRM) software, or similar contact management software.* Goal planning software.* Excel, including developing spreadsheets as needed and for ongoing reporting.* Effective communication across multiple client interactive platforms (in-person, virtual, phone and mail)* Operate standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.* Analyze and research account information.* Organize, manage, and track multiple, detailed tasks and assignments with. frequently changing priorities and deadlines in a fast-paced, task-oriented work environment.* Identify time sensitive items and assess competing priorities.* Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns.* Handle stressful situations and provide a high level of customer service in a calm and professional manner.* Analyze problems and establish solutions in a fast paced environment.* Use mathematics sufficient to process account and transaction information.* Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually.* Work both independently and as part of a cohesive team.* Provide a high level of customer service.**Education/Previous Experience*** High School Diploma or equivalent and one (1) or more years securities industry or related work experience preferred, or an equivalent combination of experience, education, and/or training as approved by Human Resources.**Licenses/Certifications*** SIE, Series 7 and 63 licenses are preferred.* Candidates without these licenses must demonstrate the ability to obtain all required licenses within the timeframe established by the hiring manager.**Education**High School (HS)**Work Experience**General Experience - 13 months to 3 years**Certifications**s63 - Uniform Securities Agent State Law Examination - Financial Industry Regulatory Authority (FINRA), s7 - General Securities Representative Examination - Financial Industry Regulatory Authority (FINRA), Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)**Travel**Less than 25%**Workstyle**HybridThe total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: • Grow professionally and inspire others to do the same • Work with and through others to achieve desired outcomes • Make prompt, pragmatic choices and act with the client in mind • Take ownership and hold themselves and others accountable for delivering results that matter • Contribute to the continuous evolution of the firmAt Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.