Service Associate

EōS Fitness; Illinois; On-site; USD 20,664 - 22,041; Part time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training

Employee referral program

Daily Pay offered

401(k) with company matching

Job summary

Dormont Manufacturing Co in Illinois is hiring a Service Associate to provide a welcoming and professional experience to all gym members and guests. This role involves greeting visitors, addressing inquiries, processing payments, and ensuring the gym maintains a clean and organized environment.

The ideal candidate will have customer service experience, multitasking abilities, and a passion for fitness. A CPR certification is required within 30 days of hire. Competitive pay and various benefits including a free membership are offered.

Qualifications

• Previous experience in customer service or front desk role.
• Strong interest in the fitness industry is a plus.
• Flexibility to work evenings, weekends, and holidays as required.

Responsibilities

• Greet members and guests with a friendly attitude.
• Provide information about gym services and memberships.
• Process payments for memberships and classes.

Skills

Customer service experience

Interpersonal skills

Multitasking abilities

Organizational skills

Problem-solving skills

Proficiency in MS Office

Familiarity with gym management software

Job description

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Our Service Associate reports directly to the Operations Manager and is responsible for providing welcoming, professional, and helpful experience to all members. Beyond greeting and directing members, guests, and staff upon entry, they serve as representatives of our gym’s commitment to exceptional service. The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these responsibilities encompass a broad spectrum, our Service Associate remains flexible and adaptive to the evolving needs of our gym, with duties subject to change at the discretion of management.

Position Purpose

Be a great host, the members best source of information and create a fun atmosphere for members, guests and staff.

Responsibilities

• Greet members and guests with a friendly and professional attitude
• Provide information about gym services, programs, and membership options
• Address member inquiries, concerns, and complaints promptly and professionally
• Check-in members and guests using the gym’s management system
• Oversee and manage check‑in alerts and notifications
• Ensure the front desk area is clean, organized, and stocked with necessary supplies
• Process payments for memberships, classes, and retail items
• Follow safety protocols and procedures to ensure the well‑being of all gym members and staff
• Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance
• Support a clean and well‑maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks

Qualifications

• Previous experience in customer service or front desk role
• Experience or strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer‑focused attitude
• Ability to multitask and handle a fast‑paced environment
• Proficiency in MS Office and familiarity with gym management software
• Strong organizational and problem‑solving skills
• Flexibility to work evenings, weekends, and holidays as required
• And, of course, someone who embraces our Core Values

Requirements

• CPR certification required within 30 days of hire
• Must attend all mandatory company trainings within 30 days of employment
• Follow all current company policies and standard operating procedures, which may be updated or changed over time
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Ability to bend routinely and repetitively to lift more than 40 lbs
• Ability to access and operate company computer systems to prepare documents, enter data, and read reports from database or email system

Hourly Pay Range

$15—$16 USD

Benefits and Perks

• A highly energetic and collaborative team
• A management team that cares about your professional development
• Free membership for you and plus one family member
• Discounted personal training and merchandise – including supplements
• Employee referral program
• Daily Pay offered – access your funds before payday
• Competitive pay plus vacation, holiday, and sick pay*
• Group health, dental, vision, supplemental life, and employee assistance program are offered*
• 401(k) plus company matching*
• Personal education growth options with Sophia Learning

* Based on eligibility of tenure and full‑time vs. part‑time employment

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.