Service Associate

Brobston Group; Glendale (CA); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Performance bonus

Referral bonus

Merchandise discounts

Inclusive work environment

Employee Assistance Program (mental健康)

Job summary

Bloomingdale’s is hiring a B-Helpful Professional to create a quick, seamless shopping experience. You will manage an in-store service hub, assist with Buy Online Pick-up in Store (BOPS), process returns, and provide tourism information and appointment bookings for various services.

Ideal candidates are energetic, detail-oriented, and team players who can work a flexible retail schedule including days, evenings, weekends and holidays.

Qualifications

• Strong interpersonal skills and ability to communicate with diverse customers and peers.
• No experience required; high school diploma or equivalent.
• Comfortable with technology and handling handheld devices and a cash register.

Responsibilities

• Greet and engage customers to create a friendly in-store experience.
• Assist with Buy Online Pick-up in Store (BOPS) and easy returns.
• Provide information and facilitate appointments for in-store services.

Skills

Strong interpersonal skills

Customer service

Adaptability

Education

High School Diploma

Tools

Cash register

Handheld equipment

Job description

Our Brand

Bloomingdale’s has pushed boundaries, defined trends and made style a source of joy and personal expression for 150 years. Ask anyone who works here the secret to our longevity, and you’ll hear the same thing: it’s unequivocally our people. We listen to them. We respect them. We appreciate them. We welcome and embrace their diversity of background, thought and opinion while having a lot of fun along the way. After a century and a half, we’re proud to still be a work in progress, iterating and adapting to a fast-changing landscape, while maintaining core values that put our people first.

What We Can Offer You

• Performance and Referral bonus opportunities
• Merchandise discounts
• An inclusive, challenging, and refreshingly fun work environment
• Empowerment to perform impactful work with tangible results
• Employee Assistance Program (mental health and financial literacy resources)
• Colleague Resource Groups (CRGs), give-back/volunteer opportunities

Job Overview

The B-Helpful Professional is highly energetic and engaged, serving as a “go to” resource for our customers and associates throughout the store. To deliver our mission statement to be like no other store in the world, our B-Helpful Professional possess speed, attention to detail, collaborative spirit and teamwork to drive an easy and fun shopping experience for our customers. The B-Helpful Professional manages an in-store service hub and provides a quick, seamless and efficient process to assist customers with their Buy Online Pick-up in Store orders (BOPS), processing easy returns, providing tourism information and facilitating the booking of appointments for various in store services.

Essential Functions

• Create an in-store easy seamless and fun experience through greeting and engaging all customers and providing a genuine and friendly interaction
• Embrace and be proficient with technology
• Participate in the merchandising and operational requirements of the role

Qualifications and Competencies

• Candidates with a High School Diploma or equivalent are encouraged to apply
• No experience required
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
• Resourceful and able to adapt quickly to changing priorities
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Essential Physical Requirements

• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling, stooping and color vision
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift/move up to 25lbs

Bring your creativity, energy, and ideas to the Bloomingdale’s team –

This job description is not all inclusive; additionally, Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. – including Macy’s, Bloomingdale’s, and Bluemercury – is an equal opportunity employer, committed to a diverse and inclusive work environment.

STORES00

Salary range: $16.90 - $22.59 hourly rate.