Service Associate

EōS Fitness; Dobson (NC); On-site; USD 21,352 - 22,730; Part time

Benefits offered by this job

Free membership for employee and one family member

Discounted personal training and merchandise

Daily pay access

401(k) with company matching

Group health, dental, and vision coverage

Job summary

EōS Fitness, located in Dobson, North Carolina, seeks a Front Desk Host to create a welcoming atmosphere for members and guests. This role includes greeting individuals, providing gym service information, and managing member inquiries with professionalism.

The ideal candidate should have customer service experience, excellent interpersonal skills, and the ability to multitask effectively in a busy environment. Benefits include free membership, discounted training, and competitive pay with health options.

Qualifications

• Must have previous experience in a customer service or front-desk role.
• Experience or strong interest in the fitness industry preferred.
• Flexibility to work evenings, weekends, and holidays is required.

Responsibilities

• Greet members and guests with a friendly attitude.
• Provide information about gym services and membership options.
• Handle member inquiries and complaints promptly and professionally.
• Check-in members and guests using the gym's management system.
• Maintain cleanliness and organization of the front desk area.

Skills

Customer service experience

Interpersonal skills

Organizational skills

Ability to multitask

Problem-solving skills

Tools

MS Office

Gym management software

Job description

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines but in our work environment as well, employees rise to challenges and handle them head‑on. Our Core Purpose is to create loyal, lifelong fans and exercise practitioners. Our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Position Purpose

Be a great host, the members’ best source of information, and create a fun atmosphere for members, guests, and staff.

Core Purpose

To create loyal, lifelong fans and exercise practitioners.

Responsibilities

• Greet members and guests with a friendly and professional attitude.
• Provide information about gym services, programs, and membership options.
• Address member inquiries, concerns, and complaints promptly and professionally.
• Check‑in members and guests using the gym’s management system.
• Oversee and manage check‑in alerts and notifications.
• Ensure the front desk area is clean, organized, and stocked with necessary supplies.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols and procedures to ensure the well‑being of all gym members and staff.
• Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance.
• Support a clean and well‑maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks.

Qualifications

• Previous experience in customer service or front‑desk role.
• Experience or strong interest in the fitness industry is a plus.
• Excellent interpersonal skills with a customer‑focused attitude.
• Ability to multitask and handle a fast‑paced environment.
• Proficiency in MS Office and familiarity with gym management software.
• Strong organizational and problem‑solving skills.
• Flexibility to work evenings, weekends, and holidays as required.
• Someone who embraces our Core Values.

Requirements

• CPR certification required within 30 days of hire.
• Must attend all mandatory company trainings within 30 days of employment.
• Follow all current company policies and standard operating procedures, which may be updated or changed over time.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to bend routinely and repetitively to lift more than 40 lbs.
• Ability to access and operate company computer systems to prepare documents, enter data, and read reports from databases or email system.

Benefits And Perks

• Highly energetic and collaborative team.
• Management team that cares about your professional development.
• Free membership for you and one family member.
• Discounted personal training and merchandise, including supplements.
• Employee referral program.
• Daily pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group health, dental, vision, supplemental life, and employee assistance program.
• 401(k) with company matching.
• Personal education growth options with Sophia Learning.

Hourly Pay Range: $15.50—$16.50 USD.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.