Service Associate

Morgan-Stanley; Colchester (VT); On-site; USD 65,000 - 76,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Morgan Stanley is seeking a Service Associate to provide operational support, document management, and trade/monetary processing within a fast-paced environment. The role includes assisting with audits, onboarding support, and cross-functional collaboration with sales, risk, and Home Office partners.

Candidates should have a high school diploma, a willingness to obtain securities licenses, and strong MS Office skills. The position offers broad growth opportunities and comprehensive benefits.

Qualifications

• High School Diploma or equivalent required.
• College degree preferred.
• Willingness to obtain Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA).
• Strong computer skills and MS Office experience.
• Excellent writing and client service skills.

Responsibilities

• Manage documents with quality reviews for accuracy and completeness.
• Oversee and distribute incoming and outgoing mail, and scanning/e-filing.
• Perform money movement functions including deposits and check issuance.
• Assist with processing trade adjustments and respond to operational alerts.
• Support audit preparedness through monitoring accounts and processes to ensure compliance with policies/regulations.
• Escalate service breaks to management when needed.
• Assist with special projects (e.g., recruit onboarding support).
• Organize and track progress against operational remediation projects.

Skills

MS Office proficiency

Written communication

Interpersonal skills

Client service

Detail oriented

Organizational skills

Teamwork

Adaptability

Education

High School Diploma/Equivalency

College degree preferred

Tools

Microsoft Office

Job description

Job DescriptionPOSITION SUMMARYService Associates perform operational support and oversight on behalf of the market as well as general management support functions and special projects. The role is responsible for daily functions such as document maintenance, money movement, trade support and various approvals. The Service Associate must have the ability to resolve problems using all available resources and escalate matters, as necessary.DUTIES and RESPONSIBILITIES:OPERATIONAL SUPPORT:Manage documents, including quality reviews for accuracy and completeness, scanning and electronic filingOversee and distribute incoming and outgoing mail, including opening, sorting, time stamping and distributing regular and/or overnight mail at multiple points throughout the dayPerform basic money movement functions such as check deposits, issuing checks and cash and securities transaction approvalsAssist with processing of trade adjustments and responding to operational alertsExecute actionable items upon review of delegated reports and requests to meet service level expectations in a timely mannerSupport the Service and Risk Management team in audit preparedness through ongoing monitoring of accounts and processes, ensuring compliance with firm policies and regulatory requirementsRemedy and/or escalate service breaks to management teamIf supervisory licenses are held – Possibility of supervisory responsibilities to be delegatedOTHER:Assist with special projects (e.g., recruit onboarding support)Identify Firm services and solutions that support clients’ needs including secure, digital offerings like Morgan Stanley Online and Morgan Stanley Mobile including remote deposit capture featuresMaintain focus on evolving policy and platform changes, participating in training opportunities and conference calls as neededPerform various other administrative duties on behalf of the branch (e.g., telephone coverage, ordering supplies, facilities support)Serve as a resource to sales, service, risk and Home Office partners on behalf of Service ManagersOrganize and track progress against operational remediation projectsEDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:Education and/or ExperienceHigh School Diploma/EquivalencyCollege degree preferredWillingness to obtain Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)Knowledge/Skills:Strong computer skills and knowledge of Microsoft Office productsExceptional writing, interpersonal and client service skillsDetail oriented with superior organizational skills and ability to prioritize tasksTeam player with the ability to collaborate with othersAbility to work in a fast-paced, evolving environmentWillingness to obtain Series 9 and Series 10 (SU) for delegation of supervisory functionsReports to:Service ManagerWHAT YOU CAN EXPECT FROM MORGAN STANLEY:At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.Expected base pay rates for the role will be between $65,000 and $76,000 per [hour/year] at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.For more information, please visit : https://www.morganstanley.com/people-opportunities/eeo .