Service Associate

Morgan-Stanley; BLOOMINGTON (MN); On-site; USD 35,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid Time Off

Life Insurance

Job summary

Morgan Stanley in Bloomington, MN is seeking a Service Associate to provide operational support, document maintenance, money movement, and trade support. You will also assist with audits, special projects, and cross‑team collaboration in a fast‑paced financial environment.

The role requires strong Microsoft Office proficiency, excellent written and verbal communication, and a detail‑oriented approach. Training and growth opportunities are available within the branch.

Qualifications

• High School Diploma or equivalent required.
• College degree preferred.
• Industry experience is a plus.
• Strong computer skills and knowledge of Microsoft Office products.
• Exceptional writing, interpersonal and client service skills.
• Detail oriented with superior organizational skills and ability to prioritize tasks.
• Team player with ability to collaborate.
• Willingness to obtain Series 7 and Series 66 or Series 63 and Series 65.

Responsibilities

• Maintain documents with quality reviews for accuracy and completeness.
• Oversee mail handling and distribution at multiple points.
• Perform basic money movement functions such as deposits and check issuance.
• Assist with processing trade adjustments and respond to operational alerts.
• Review delegated reports to meet service level expectations.
• Support audit preparedness and regulatory compliance.
• Remedy and escalate service breaks to management.
• Assist with special projects (e.g., onboarding support).
• Organize and track progress against remediation projects.
• Serve as a resource to sales, service, risk and Home Office partners.

Skills

Attention to detail

Communication skills

Writing and client service

Team player

Fast-paced environment adaptability

Series 7/66 readiness

Education

High School Diploma/Equivalency

College degree preferred

Tools

Microsoft Office

Job description

POSITION SUMMARYService Associates perform operational support and oversight on behalf of the Market as well as general management support functions and special projects. The role is responsible for daily functions such as document maintenance, money movement, trade support and various approvals. The Service Associate must have the ability to resolve problems using all available resources and escalate matters, as necessary.DUTIES and RESPONSIBILITIES:OPERATIONAL SUPPORT:Manage documents, including quality reviews for accuracy and completeness, scanning and electronic filingOversee and distribute incoming and outgoing mail, including opening, sorting, time stamping and distributing regular and/or overnight mail at multiple points throughout the dayPerform basic money movement functions such as check deposits, issuing checks and cash and securities transaction approvalsAssist with processing of trade adjustments and responding to operational alertsExecute actionable items upon review of delegated reports and requests to meet service level expectations in a timely mannerSupport the Service and Risk Management team in audit preparedness through ongoing monitoring of accounts and processes, ensuring compliance with firm policies and regulatory requirementsRemedy and/or escalate service breaks to management teamOTHER:Assist with special projects (e.g., recruit onboarding support)Identify Firm services and solutions that support clients’ needs including secure, digital offerings like Morgan Stanley Online and Morgan Stanley Mobile including remote deposit capture featuresMaintain focus on evolving policy and platform changes, participating in training opportunities and conference calls as neededPerform various other administrative duties on behalf of the branch (e.g., telephone coverage, ordering supplies, facilities support)Serve as a resource to sales, service, risk and Home Office partners on behalf of Service ManagersOrganize and track progress against operational remediation projectsEDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:Education and/or ExperienceHigh School Diploma/EquivalencyCollege degree preferredIndustry experience is a plusKnowledge/SkillsStrong computer skills and knowledge of Microsoft Office productsExceptional writing, interpersonal and client service skillsDetail oriented with superior organizational skills and ability to prioritize tasksTeam player with the ability to collaborate with othersAbility to work in a fast-paced, evolving environmentWillingness to obtain Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)Reports to:Service ManagerTo qualify, applicants must be legally authorized to work in the United States and must not require, now or in the future, sponsorship for employment visa status.WHAT YOU CAN EXPECT FROM MORGAN STANLEY:At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.Salary range for the position: $35,360 - $90,000 / Yr. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 10 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit benefits.morganstanley.com to learn more about our benefit offerings.Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.For more information, please visit : https://www.morganstanley.com/people-opportunities/eeo .