Service Assistant - Vancouver, WA | Dick Hannah Dealerships

Dick Hannah Volkswagen; Vancouver (WA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Paid time off (PTO)

Health benefits

401(k) plan

Paid holidays

Job summary

Dick Hannah Volkswagen is seeking a detail-oriented Service Assistant to join our team in a fast-paced dealership environment. You will schedule service work, nurture customer relationships, and support the service team to drive repeat and referral business.

The role emphasizes strong communication, multi-tasking, and precise record keeping, with a focus on excellent customer service and teamwork in a busy setting.

Qualifications

• Excellent communication skills (listening and speaking).
• Ability to read, speak and understand English.
• Ability to interpret written, oral, or schedule instructions.
• Ability to multi-task efficiently.
• Ability to work independently and manage time.
• Physical ability to use computer hardware/software.
• Team player with a positive attitude.
• Computer literate with MS Word, Excel and Outlook.
• Organized and detail-oriented.
• Ability to prioritize and meet deadlines.
• Research skills and general math ability.
• Basic knowledge of dealership operations and/or office/clerical experience.

Responsibilities

• Schedule service appointments.
• Coordinate with Advisors and act as liaison to service customers.
• Check in service customers as needed.
• Maintain customer relationships to encourage repeat and referral business.
• Scan, file, and maintain service records.
• Operate scheduling system and computer tools.
• Submit and follow up on extended warranty claims.
• Maintain department timecards and review discrepancies with Director.
• Support various roles in the department as needed.
• Maintain courteous and professional dispositions.

Skills

Excellent communication

English proficiency

Multi-tasking

Time management

Computer literacy

Organization

Prioritization

Deadline awareness

Research skills

Math skills

Dealership operations knowledge

Office/clerical experience

Team player

Tools

MS Word

Advanced Excel

Outlook

Job description

We are seeking a detail-oriented and customer-focused Service Assistant to join our team. This role is pivotal in scheduling necessary service work,maintainingstrong customer relationships to ensure repeat and referral business, and fostering a positive environment within our dealership. If you excel in customer service and thrive in a dynamic setting.

Service Assistant Compensation and Benefits

Service Assistant Competitive Salary: $21.50 to $25 per hour depending on experience.

Generous Paid Time Off (PTO): We prioritize work-life balance, offering industry-leading PTO. New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.

Comprehensive Benefits Package: Hannah Motor Company provides extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, alongside a robust 401(k) plan for retirement planning.

Paid Holidays: Hannah Motor Company offers at least 5 paid holidays per year to Service Business Development Assistant subject to completion of the introductory period and other eligibility requirements as per company policy.

Service Assistant Responsibilities

• Schedule Service Appointments.
• Work with Advisors and act asa liaisonto Service customers.
• Check in Service customers as needed.
• Maintain customer relationships toensurerepeat and referral business.
• Scan, file, andmaintainservice records.
• Operate computer and scheduling system.
• Submit extended warranty claims
• Follow up on outstanding claims
• Add all service department employees to necessary computer systems and assign profiles appropriately.
• Maintain department timecards, correct punches, and reviewdiscrepancieswithDirector.
• Support various roles in the department as needed.
• Maintain courteous and professionaldispositions.

Service Assistant Qualifications

• Excellent communication skills (includinglistening,speaking).
• Ability to read, speak and understand English.
• Ability to interpret a variety of instructionsfurnishedin written, oral, or schedule form.
• Ability to multi-task.
• Ability to work alone,self-motivateand manage one’s own time.
• Physical ability to use computer hardware/software.
• Team player with a positive attitude
• Computer literate (MS Word, Advanced Excel, Outlook,)
• Organized and extremely detail-oriented
• Ability to prioritize
• Deadline-oriented
• Research skills
• General math skills
• Basic knowledge of dealership operations and/or office/clerical experience.

At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose.We’rea family-run businessthat’sbeen around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business isrunand treating our employees just as well as our customers. Every day. Wetruly carefor our employees andsincerely appreciateeveryone’s day-to-day contributions.

Dick Hannah Dealerships. Believe innice.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.