Service Assistant

Denny's | GSS Restaurants; Clarksburg (WV); On-site; USD 24,000 - 29,000; Full time

Job summary

Denny's is seeking a Service Assistant to help maintain a clean, organized dining room and service areas. You will clean tables, stock supplies, and assist with guest service while adhering to brand standards.

Work includes front and back of house duties, lifting up to 50 lbs, and operating in a loud environment. The role emphasizes teamwork, safety, and meticulous cleanliness to ensure guests have a positive experience.

Qualifications

• Must be able to lift up to 50 lbs throughout shift.
• Must be able to bend, stoop, reach, wipe, lift and grab.
• Must have mobility to move and operate in work area; inside and outside.
• Must be able to stand and walk for 4–8 hours.
• Must tolerate extreme temperature changes in kitchen and freezer areas.

Responsibilities

• Move and stock items in service areas and walk-in coolers.
• Maintain cleanliness and organization of front and back of house.
• Handle dishes, dish machine, and kitchenware safely.
• Assist with restocking and keeping supplies ready.
• Maintain brand standards and courteous service.

Skills

Lifting up to 50 lbs

Mobility

Inside and outside work

Cleanliness

Customer service

Job description

Accountability:

Reporting to the General Manager and Restaurant Manager, the Service Assistant maintains the restaurant’s interior and exterior, keeping all areas clean and organized. Keeps dining room tables cleaned and sanitized. Maintains adequate supply of pots, pans, dishes, glassware, utensils and ice in service areas throughout shift. Keeps front and back of the house area clean, organized and stocked, at all times, to provide timely guest service

Key Business Areas:

A “Key Business Area” is an area of performance in which the Service Assistant must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions:

• Busses, cleans, and resets tables
• Checks restrooms and hand washing stations every half hour for cleanliness and supplies
• Maintains exterior curb appeal, keeps restaurant exterior and parking lot free of debris
• Maintains restaurant interior to be clean, safe and inviting for guests and employees
• Regularly cleans and inspects dish machine and other machinery as required, maintains proper dish machine chemical levels
• Properly sorts and washes all dishware and promptly replenishes kitchen and dishware in service areas
• Immediately cleans up spills and broken glasses and dishes
• Addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues
• Assists with stocking deliveries; rotates perishable stock in accordance with standards
• Performs sidework and other deep cleaning duties as assigned
• Willingly assists others without being asked
• Adheres to Denny’s Brand Standards and internal policies and procedures
• Provides prompt and courteous service and is cordial to all team members and guests
• Completes all other tasks and duties as assigned

Essential Functions:

• Must be able to lift and carry supplies and equipment up to 50 lbs throughout shift; places items on high and low shelves in store rooms, service areas, walk-in coolers and freezers
• Must be able to bend, stoop, reach, wipe, lift, and grab
• Must have sufficient mobility to move and operate in work area Must be able to work inside and outside
• Must be able to observe wares for cleanliness and chemical labels for safe handling
• Must be able to stand and walk during a 4 to 8 hour shift
• Must be able to frequently immerse hands in water
• Must be able to work with all Denny’s menu products
• Must be able to hear well in a loud environment to respond to employee and guest needs
• Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
• Must be able to tolerate extreme temperature changes in kitchen and freezer areas
• Must be able to work with potentially hazardous chemicals