Service Asset & Configuration Management (SACM) Process Owner

Honeywell Aerospace; Phoenix (AZ); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Disability coverage

401(k) match

Educational assistance

Parental leave

Paid holidays

Paid time off

Job summary

Honeywell Aerospace is seeking a SACM Process Owner to establish and standardize enterprise processes for CMDB, HAM, and SAM within ServiceNow.

You will lead governance, data quality, lifecycle management, and CI/asset lifecycle controls, partnering with IT, platform teams, and asset managers to ensure a trusted system of record. This is a hybrid role based in Phoenix, AZ or Charlotte, NC.

Qualifications

• Bachelor’s degree required in IT, business, or related field.
• Minimum 5 years of proven experience with ServiceNow CMDB, HAM, and SAM.
• Proven ability to define and enforce enterprise process standards and operating models.
• At least 3 years in CMDB governance, data lifecycle, and data quality controls.
• Experience maturing enterprise CMDB governance programs and data elements.
• Strong communication and stakeholder management skills.

Responsibilities

• Define and standardize enterprise processes for SACM, HAM, and SAM
• Establish governance frameworks across CI classes and asset domains
• Define and enforce Critical Data Elements (CDEs) and data standards
• Implement governance controls including data validation, audits, and monitoring
• Design lifecycle governance for assets and configuration items
• Introduce lifecycle state gates for production-ready CIs
• Align CMDB, HAM, and SAM with ServiceNow standards and CI management
• Partner with platform teams to embed governance into workflows, data models, and reporting
• Collaborate with IT, service owners, CMDB admins, and asset managers
• Drive accountability to establish a trusted system of record

Skills

ServiceNow CMDB

HAM

SAM

Governance frameworks

Data governance

Stakeholder management

Analytical skills

Education

Bachelor’s degree in information technology, Business Administration, or related field

Tools

ServiceNow

Job description

As a Service Asset & Configuration Management (SACM) Process Owner here at Honeywell Aerospace, you will be a Configuration Management & Asset Governance Process Expert to establish and standardize enterprise processes and governance for Configuration Management (CMDB), Hardware Asset Management (HAM), and Software Asset Management (SAM) within the ServiceNow platform.

You will report directly to our IT Manager and you’ll work out of our Phoenix, AZ or Charlotte, NC location. This role is eligible for hybrid work mode, except for the first 90 days.

In this role, you will lead to the design and implementation of a scalable governance framework focused on improving data quality, lifecycle management, and operational integrity of configuration items (CIs) and assets. The position will ensure alignment with Honeywell Aerospace standards, ServiceNow best practices, and enterprise data governance principles.

Responsibilities

Key Responsibilities:

• Define and standardize enterprise processes for Service Asset and Configuration Management (SACM), HAM, and SAM
• Establish governance frameworks include roles, ownership, and accountability models across CI classes and asset domains
• Define and enforce Critical Data Elements (CDEs) and data standards to ensure completeness, accuracy, and consistency of CMDB records
• Implement governance controls including data validation, audits, and monitoring to maintain data integrity
• Design and implement lifecycle governance controls for assets and configuration items, from onboarding to decommissioning
• Introduce lifecycle state gates to ensure only validated and compliant CIs support production environments
• Align CMDB, HAM, and SAM processes with ServiceNow platform standards, service taxonomy, and CI management practices
• Partner with platform teams to embed governance into workflows, data models, and reporting
• Partner with IT, service owners, CMDB administrators, and asset managers to ensure adoption of standardized processes and governance practices
• Drive accountability and collaboration to establish a trusted system of record for assets and configuration data

Qualifications

YOU MUST HAVE

• Bachelor’s degree in information technology, Business Administration, or related field.
• Minimum 5 years of proven experience with ServiceNow CMDB, Hardware Asset Management (HAM) and Software Asset Management (SAM)
• Minimum 5 years of experience in defining and enforcing enterprise process standards and operating models.
• Minimum 3 years of experience with configuration management processes and governance frameworks
• Minimum 3 years of experience implementing data governance, data quality controls, and lifecycle management practices
• Experience maturing enterprise CMDB governance programs
• Experience with critical data elements, CI class ownership, and data lifecycle governance
• Experience working in large, complex enterprise environments with cross-functional stakeholders
• Knowledge of ServiceNow Common Service Data Model (CSDM) and CMDB Table Structure
• Knowledge of CMDB and Asset Synchronization Rules and Logic
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent communication and stakeholder management skills.

WE VALUE

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.

Benefits Of Working For Honeywell Aerospace

Beyond a performance-driven salary, you'll work alongside dedicated experts on technology that’s advancing aviation. As a Honeywell Aerospace employee, you're eligible for a comprehensive benefits package that includes:

• Employer-subsidized medical, dental, vision and life insurance
• Short-term and long-term disability coverage
• 401(k) match, flexible spending accounts and health savings accounts
• Employee assistance program and educational assistance
• Parental leave and 12 paid holidays
• Paid time off for vacation, personal and sick time

Explore your benefits: https://honeywellaerospacebenefits.com/

About Honeywell Aerospace

Join a company that’s reintroducing itself to the aviation community we’ve helped advance for more than a century. At Honeywell Aerospace (NASDAQ: HONA), we’re launching as an independent, publicly traded aerospace and defense company built on a legacy of operational excellence and mission-focused execution.

Our new brand identity pairs that heritage with real momentum, as we build technology that helps pilots navigate with confidence, aircraft operate more efficiently, and operators stay ahead of change. With our systems on board 90% of the world’s aircraft, your work here has reach that’s rare to find anywhere else.

Focusing on our customers, investing in innovation, and building a culture of accountability and performance is how we’re shaping what comes next.

Every horizon. Every mission. Every day.

About The Business Unit

CORPORATE

CONTROL SYSTEMS

ELECTRONIC SOLUTIONS

ENGINES & POWER SYSTEMS

Honeywell Aerospace Products And Services Are Found On Aircraft Across Commercial Aviation, Defense And Space. We Operate Through Three Business Areas

• Electronic Solutions develops the avionics, navigation systems, sensors and electromagnetic defense technology on board 90% of the world’s aircraft
• Engines & Power Systems provides the propulsion, auxiliary power and electrical systems that keep those aircraft flying
• Control Systems supplies the thermal and motion control systems that support takeoff, landing and the safety of everyone on board

With approximately 58,000 employees worldwide and net sales of $17.4B in 2025, we are also advancing systems for autonomous and supersonic platforms — bringing the same focus on safety and efficiency to the next era of flight. Explore our businesses: https://www.honeywellaerospace.com

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: 31-August-2026.