Service Area Leader

Meijer Inc.; Northern (KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Meijer Inc. is seeking a Service Area Leader to oversee daily store operations, lead a diverse team, and drive sales while ensuring exceptional customer service. You will manage staffing, training, and performance, while upholding Meijer standards and a strong safety culture.

The role emphasizes coaching, problem solving, and collaboration across departments to meet financial goals and deliver a superior shopping experience.

Qualifications

• Proven ability to lead teams and drive results within a retail environment.
• Strong communication and coaching skills with the ability to mentor staff at all levels.
• Experience analyzing store performance and using data to make decisions.

Responsibilities

• Plan, direct and supervise day-to-day store operations across departments.
• Mentor and coach team members, promote development, and facilitate promotions.
• Manage staffing, hiring, and training to meet store needs.
• Oversee P&L, sales targets, and shrink reduction.
• Model excellent, friendly customer service and Meijer standards.
• Promote safety and maintain store appearance during prime hours.
• Ensure staff are trained and follow policies and procedures.

Skills

Leadership

Customer service

Staffing

Communication

Conflict resolution

Sales growth

Education

High school diploma or equivalent

Job description

## Service Area LeaderApply: Commerce, MI: Full time: Posted Today: R000709531As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! **Meijer Rewards*** Weekly pay* Scheduling flexibility* Paid parental leave* Paid education assistance* Team member discount* Development programs for advancement and career growthPlease review the job profile below and apply today!Plans, directs and supervises team members in the day to day operations within various departments of the store. Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient. Maintains store appearance with a focus on prime shopping hours, product presentation and company standards.**What You'll be Doing:*** Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.* Responsible for staffing, selection and hiring to achieve staffing needs.* Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.* Documents and applies disciplinary actions and makes recommendations concerning discharge.* Responsible for P&L, achieving sales and maintaining shrink for the department.* Models exceptional, fast and friendly customer service.* Communicates the Meijer Friendly Initiative in all team meetings and conversations.* Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.* Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.* Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.* Communicates the Meijer Friendly Initiative in all team meetings and conversations.* Promotes a safe work environment.* Reliable and consistent attendance required.* Performs other duties as assigned.**What You Bring with You (Qualifications):*** High school diploma or its equivalent required.* 2-3 years of related retail experience.* One year of management experience.* Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.* Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.* Demonstrated ability to resolve conflict and by addressing root cause issues.* Demonstrated ability to manage multiple tasks.* Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to teach suggestive selling.* Demonstrated ability to lead an organization that practices working safely at all times* Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.* Successful completion of all required certifications.