Service and Parts Counter Clerk

Blanchard Equipment Company, Inc; Hampton (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

Blanchard Equipment Company, Inc in South Carolina seeks a Service Assistant to support the service manager. Responsibilities include handling customer inquiries, maintaining service reports, and managing work orders. Applicants should possess a high school diploma and basic accounting knowledge. Familiarity with Microsoft Office and mechanical terms is preferred. Join a team that values organizational skills and attention to detail for customer satisfaction.

Qualifications

• Understand basic accounting practices.
• Proficient in Microsoft Office and internet functions.
• Familiar with office procedures.
• Preferred knowledge of mechanical/technical terms.

Responsibilities

• Field internal and external customer inquiries.
• Open and maintain work orders until closed.
• Maintain the service library with current information.
• Keep Service Department filing and records organized.
• Update customer profiles from work orders.
• Maintain accessories and supplies, prepare orders.
• Process warranty and product improvement claims.

Skills

Basic knowledge of accounting practices

Ability to use and understand desktop load applications (Microsoft Office)

Knowledge of office procedures

General understanding of mechanical/technical terms

Education

High School Diploma or equivalent work experience

Job description

Reports to: Service Manager or Service Location Manager

Purpose: Assist the service manager in maintaining accurate and on‑time reports and records relative to the service department’s operation within the dealership.

Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files, bulletins, manuals, multi‑media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May process warranty and/or product improvement claims including the computation of charges, submission, and follow up

Experience, Education, Skills and Knowledge

• Basic knowledge of accounting practices
• Ability to use and understand desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent work experience