Service Advisor / Writer

Danburyauto; Danbury (CT); On-site; USD 80,000 - 100,000; Full time

Job summary

An automotive service company in Danbury is looking for an Experienced Service Advisor/Writer to assist customers with vehicle maintenance and repair. Ideal candidates will possess excellent communication and customer service skills, as well as a solid understanding of automotive systems. In addition to a supportive work environment and competitive compensation, the position offers opportunities for career advancement and continuous training.

Benefits

Anthem Blue Cross Medical

MetLife Vision and Dental

401K through NADA

Paid Training

Employee Discounts on Parts and Services

Career Advancement Opportunities

Qualifications

• Working knowledge of automotive systems and technology.
• Able to manage and adapt workflow to meet customer needs.
• Quality focus with problem-solving abilities.

Responsibilities

• Communicate effectively and efficiently with customers.
• Determine automotive issues and verify service contract coverage.
• Accurately prepare and complete repair orders.

Skills

Excellent Communication Skills

Customer Service Skills

Well-Rounded Automotive Knowledge

Strong Computer Skills

Education

High School Diploma or equivalent

Tools

CDK

X-time

Job description

Overview

We are looking for an Experienced Service Advisor/Writer to join our team.

If you are looking for an Excellent Work Environment and a Highly-Productive Shop, come and see what we have to offer.

The Experienced Service Advisor/Writer will be responsible to working with customers to maintain and repair their vehicles.

The Experienced Service Advisor/Writer will need Excellent Communication and Customer Service Skills, Well-Rounded Automotive Knowledge, and Strong Computer Skills.

Benefits

• Anthem Blue Cross Medical
• MetLife Vision and Dental
• 401K through NADA
• Access to Disability coverage through Aflac
• 1 Week Vacation after the First Year, 2 Weeks after Two Years
• 6 Paid Sick Days per year
• 6 Paid Holidays per year
• Paid Training
• Custom and Competitive Wage and Bonus Plans
• Career Advancement and Growth Opportunities
• Employee Discounts on Parts and Services
• Employee Vehicle Purchase Program
• Work Environment OSHA-certified to current air-quality standards
• Highly-productive Shop

Service Advisor/Writer Responsibilities

• Communicate effectively and efficiently with customers
• Determine automotive issues
• Verify warranty and service contract coverage
• Develop cost estimates
• Accurately prepare and complete repair orders
• Maintain customer rapport to provide excellent customer service
• Establish impeccable records on all transactions
• Update knowledge through continuing educational opportunities at all levels

Service Advisor/Writer Qualifications

• High School Diploma or equivalent
• Computer Fluency--CDK and X-time experience a plus
• Well-rounded Automotive Knowledge--technician experience/training a plus
• Clean Driver's License
• Quality focus, and creative problem-solving abilities
• Above-average estimate skill
• Ability to manage, expedite, and adapt work flow to meet changing needs

Who We Are

At Danbury Automotive Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Danbury Automotive Group is absolutely critical to its success and we\'re always looking for smart, engaging, creative, and dynamic people who want to join a team where they matter. Because our goal is to exceed a client\'s total expectation when they arrive at our dealership, we realize we must first provide that to our associates through continual training, career development and opportunities for growth. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.