Service Advisor - Truck Care

Love's Travel Stops & Country Stores Inc.; Normal (IL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Tuition assistance

Paid Time Off

Flexible Scheduling

401(k) – 100% match up to 5%

Medical/Dental/Vision Insurance after

Quarterly Bonus Program

Career Development

Job summary

Love’s Travel Stops & Country Stores Inc. is seeking a Service Advisor to lead service centers with a focus on customer service, sales, and operations.

You will drive sales success, provide expert service, and guide teams to deliver a high-quality customer experience in a manager-led capacity. Responsibilities include welcoming customers, estimating repair costs, promoting services, and coordinating with managers on staffing to ensure efficient operations and customer satisfaction across our

Qualifications

• 6 months in customer service or sales preferred.

Responsibilities

• Maintain a safe and clean facility.
• Greet customers, address vehicle service needs, and document issues.
• Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
• Keep customers updated on vehicle status and provide explanations of completed work; handle complaints.
• Collaborate with managers in talent acquisition efforts.

Skills

Customer service

Sales

Communication

Teamwork

Leadership

Problem solving

Tools

POS systems

Computer literacy

Job description

Select how often (in days) to receive an alert:

Benefits: * $21.84/hr - $30.57/hr *Fuel Your Growth with Love's - company funded tuition assistance * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring Immediately

Welcome to Love’s!

At Love’s, our Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. Service Advisors are key members of management, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager.

Job Functions:

• Maintain a safe and clean facility.
• Greet customers, address vehicle service needs, and document issues.
• Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
• Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.
• Collaborate with managers in the efforts of talent acquisition.

Requirements:

• 6 months in customer service or sales preferred.
• Ability to successfully complete a pre-employment drug screen and background check. Additional screening may include a motor vehicle check and/or DOT Physical.

Skills and Demands:

• Excellent communication and interpersonal skills with a customer satisfaction focus.
• Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
• Strong organizational and multitasking abilities with attention to detail.
• Effective teamwork skills.
• Ability to navigate various computer programs, systems, and technology tools as part of daily operations.
• Must be able to talk, hear, move around, lift up to 50 pounds, see clearly to perform job duties, and work in various temperatures.

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.

Nearest Major Market: Bloomington IL
Nearest Secondary Market: Normal