Service Advisor - Truck Care

Love's Travel Stops; Katy (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Tuition assistance

Paid Time Off

Flexible scheduling

401(k) match

Insurance after 30 days

Competitive pay

Career development

Quarterly bonus

Hiring immediately

Job summary

Love's Travel Stops is seeking a Service Advisor in Katy, TX. You will be the primary contact between customers and the sales department, greet customers, discuss vehicle service needs, and document issues. You will provide cost estimates, promote services, and obtain approvals and payments.

Responsibilities include communicating vehicle status, resolving concerns, and maintaining a safe, clean facility while delivering strong customer service and teamwork in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in customer service or sales.
• Ability to upsell and explain services.

Responsibilities

• Greet customers and identify service needs.
• Provide repair cost estimates and promotions, obtain approvals.
• Keep customers updated on vehicle status and explain completed work.

Skills

Communication

Customer service

Salesmanship

Teamwork

Job description

Benefits:

• Fuel Your Growth with Love's - company funded tuition assistance program
• Paid Time Off
• Flexible Scheduling
• 401(k) – 100% match up to 5%
• Medical/Dental/Vision Insurance after 30-days
• Competitive Pay
• Career Development
• Quarterly Bonus Program
• Hiring Immediately

Welcome to Love’s!

Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. Service Advisors are key members of management, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager. We are seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department.

Job Functions:

• Maintain a safe and clean facility.
• Greet customers, address vehicle service needs, and document issues.
• Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
• Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.

Experience:

• Experience: 6 months in customer service or sales preferred.
• Requirements: Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.

Skills and Demands:

• Excellent communication and interpersonal skills with a customer satisfaction focus.
• Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
• Strong organizational and multitasking abilities with attention to detail.
• Effective teamwork skills.
• Physical Demands: Regular talking and hearing. Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Frequent lifting/moving of items over 75 pounds.

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.